I too am having this problem. What sux is that it the program was working fine for me for about 5 months and then all of a sudden my computer crashed and I was unable to play any new or previously downloaded songs. It just sits there and says "loading license" which never happens. What sux even more is that their customer service is located in India and "Johnny" apparently doesn't know the meaning of "computer crash" and "unable to play downloaded music". Its funny how they have a live agent talk to you via an instant messaging service to get you to sign up for 7.95 a month and then it seems almost impossible to unsubscribe. I'm telling my bank to stop payment on bearshare charges if they don't respond to my email by monday.