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General Mac OSX Support For general issues regarding Mac OS X users


 
 
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Old December 15th, 2007
Novicius
 
Join Date: December 15th, 2007
Posts: 4
chrisgo316 is flying high
Default My Mac is not connecting...

I have had limewire for about 2 years and it has always had problems (such as cutting off), but last night it cut off and than when I tried to go back on it never connected. I have tried it MANY times since than but can not get it to connect. I erased everything that had to do with LW from my hard drive and than re downloaded it, but to no avail. I am not as computer savy as probably everyone reading this but here is the info I know how to get.



1. OS version? Mac OS X 10.3.9
2. What firewalls you have? I dont know how to find out this, but the brick is up.
3. How much ram? I think 896 mb.
4. Hard Disk space available? 676.8 mb? I went to my hard drive and it says this is available.
5. Connection type? (eg: dialup, broadband, cable, etc.) Road runner. Time warner.
6. Modem & router brand name & model numbers? Toshiba cable modem DAZ8821F. PCX2500
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? House.
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW - 4.12.15 JAVA - 1.4.2_12
9. Who is your ISP (Internet Service Provider)? Time Warner?
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? My test worked.
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. It is just my computer.
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I have had LW for 2 years and than this happened.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes.
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I dont know what this is.
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall. I have a G3 Mac?
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA
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