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  #1 (permalink)  
Old July 13th, 2003
MP1984
Guest
 
Posts: n/a
Default Personal Download Page

Hi there,
I'm trying to upgrade my Limewire but when I click on
DOWNLOAD LIMEWIRE PRO 3.2.3:
Use your email address to find your personal download page and update your software.

an error comes up, does anyone have a working link on the page to search your personal page?

Thanks in advance
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  #2 (permalink)  
Old July 13th, 2003
Novicius
 
Join Date: July 13th, 2003
Posts: 3
lawdc is flying high
Thumbs down

I'm having the same problem. Sent an email to customer service detailing the error msg but, would you believe, nary so much as a whimper in response.
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  #3 (permalink)  
Old July 13th, 2003
Software Developer
 
Join Date: November 4th, 2002
Location: New York
Posts: 1,366
sberlin is flying high
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When did you send the email? It is currently a Sunday, and no one is officially at work, so it may take awhile. It'll be fixed first thing Monday morning, if not sooner.
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  #4 (permalink)  
Old July 13th, 2003
Novicius
 
Join Date: July 13th, 2003
Posts: 3
lawdc is flying high
Default

Okay, it being a weekend is a valid point and one I should have noted. Waiting until Monday or Tuesday is not unreasonable. But, doesn't it seem prudent to post weekend policies somewhere such that customers/users would have a high probability of being so informed?
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  #5 (permalink)  
Old July 13th, 2003
Software Developer
 
Join Date: November 4th, 2002
Location: New York
Posts: 1,366
sberlin is flying high
Default

The problem is fixed now, thanks for letting us know about it.

With respect to weekend policies, I find that most companies with a presence on the web are 'off' for the weekend and things go a little slower than normal. Hopefully this was fast enough.
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