Gnutella Forums  

Go Back   Gnutella Forums > Current Gnutella Client Forums > LimeWire+WireShare (Cross-platform) > Technical Support > General Windows Support
Register FAQ The Twelve Commandments Members List Calendar Arcade Find the Best VPN Search Today's Posts Mark Forums Read

General Windows Support For questions about Windows issues regarding LimeWire or WireShare or related questions


Welcome To Gnutella Forums

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content, fun aspects such as the image caption contest and play in the arcade, and access many other special features after your registration and email confirmation. Registration is fast, simple and absolutely free so please, join our community today! (click here) (Note: we use Yandex mail server so make sure yandex is not on your email filter or blocklist.)

If you have any problems with the Gnutella Forum registration process or your Gnutella Forum account login, please contact us (this is not for program use questions.) Your email address must be legitimate and verified before becoming a full member of the forums. Please be sure to disable any spam filters you may have for our website, so that email messages can reach you.
Note: Any other issue with registration, etc., send a Personal Message (PM) to one of the active Administrators: Lord of the Rings or Birdy.

Once registered but before posting, members MUST READ the FORUM RULES (click here) and members should include System details - help us to help you (click on blue link) in their posts if their problem relates to using the program. Whilst forum helpers are happy to help where they can, without these system details your post might be ignored. And wise to read How to create a New Thread

Thank you

If you are a Spammer click here.
This is not a business advertising forum, all member profiles with business advertising will be banned, all their posts removed. Spamming is illegal in many countries of the world. Guests and search engines cannot view member profiles.



           Deutsch?              Español?                  Français?                   Nederlands?
   Hilfe in Deutsch,   Ayuda en español,   Aide en français et LimeWire en françaisHulp in het Nederlands

Forum Rules

Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
Members need to supply these details >>> System details - help us to help you (click on blue link)


Moderators

There are senior members on the forums who serve as Moderators. These volunteers keep the board organized and moving.
Moderators are authorized to: (in order of increasing severity)
Move posts to the correct forums. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum.
Edit posts. Moderators will edit posts that are offensive or break any of the House Rules.
Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted.
Restrict members. This is one of the last punishments before a member is banned. Restrictions may include placing all new posts in a moderation queue or temporarily banning the offender.
Ban members. The most severe punishment. Three or more moderators or administrators must agree to the ban for this action to occur. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration.


The Rules

1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement.

2. Spamming and excessive advertising will not be tolerated. Commercial advertising is not allowed in any form, including using in signatures.

3. There will be no excessive use of profanity in any forum.

4. There will be no racial, ethnic, or gender based insults, or any other personal attacks.

5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive. Picture sample attachments in posts must not include copyright infringement.

6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning.

9. Multiple copies of the same post will not be tolerated. Post your question, comment, or complaint only once. There is no need to express yourself more than once. Duplicate posts will be deleted with little or no warning. Keep in mind a forum censor may temporarily automatically hold up your post, if you do not see your post, do not post again, it will be dealt with by a moderator within a reasonable time. Authors of multiple copies of same post may be dealt with by moderators within their discrete judgment at the time which may result in warning or infraction points, depending on severity as adjudged by the moderators online.

10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection.

12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban.

13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts.

14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam.

15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old December 28th, 2006
LuckyJim's Avatar
Nice But Dim
 
Join Date: December 28th, 2006
Location: Suffolk, England.
Posts: 34
LuckyJim is flying high
Default "Do this simple test for us. Using your browser go here: http://www3.limewire.com..."

I've tried this test several times without success: my connection times out.

As I have posted this, I obviously don't have a problem connecting to the web generally. Nor has LW been behaving unexpectedly.

I have searched (as far as is practicable) for more information on the purpose of this test and what it's failure implies without success so I'd be grateful for your help.

The rest of the suggested trouble-shooting information is as follows:
1. OS version? (eg: Windows 98)
Windows XP SP2 Home Edition.

2. What firewalls you have?
Zone Labs Zone Alarm (Windows firewall disabled).

3. How much ram?
512MB DDR.

4. Hard Disk space available?
40GB.

5. Connection type? (eg: dialup, broadband, cable, etc.)
Broadband 1,071-1877kbs down/225-239kbs up.

6. Modem & router brand name & model numbers?
Wireless, make & model 'tba'.

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
[FONT="Arial Black"******.[/FONT]

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
LW: 4.12.6; Java: 1.5.0_09

9. Who is your ISP provider (Internet Service Provider)?
BT.

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
One other PC uses the same router (but was not connected at the time of the test).

12. Is this a your 1st try at LW or is this a new problem with an experienced user.
The latter.

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?
Yes (see '2' above).

Thank you in advance of your kind assistance.

Last edited by LuckyJim; December 28th, 2006 at 01:35 AM. Reason: correction
Reply With Quote
  #2 (permalink)  
Old December 28th, 2006
wondering why's Avatar
You caught my eye
 
Join Date: September 11th, 2005
Location: Brisbane, Australia
Posts: 6,677
wondering why is just really nice
Default

Turn your modem/router upside down it should have the info under there...
Also where your connecting from didn't show up...
__________________


If you dont live for something...
You die for nothing...
Reply With Quote
  #3 (permalink)  
Old December 28th, 2006
LuckyJim's Avatar
Nice But Dim
 
Join Date: December 28th, 2006
Location: Suffolk, England.
Posts: 34
LuckyJim is flying high
Default As requested...

Thanks for your prompt response WW.

1. It is a domestic conection.
2. The router is a BT Voyager 2110 Wireless ADSL.

Before trying to resolve my specific problem, I'd be most grateful if you could, briefly, explain what this test achieves ie what is being tested and how.

Thank you again.
Reply With Quote
  #4 (permalink)  
Old December 28th, 2006
wondering why's Avatar
You caught my eye
 
Join Date: September 11th, 2005
Location: Brisbane, Australia
Posts: 6,677
wondering why is just really nice
Default

It's to see if you can connect to Port 6346, as that is limewire's default port...
__________________


If you dont live for something...
You die for nothing...
Reply With Quote
  #5 (permalink)  
Old December 28th, 2006
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 619
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

The link is a port test to see if port 6346 (the default Gnutella port) is open or not. If you can't reach that test page, it means the port is blocked. If so, it will either be due to your connection device's internal NAT firewall or else your ISP is blocking this port. A very minor chance the reason is your software firewall.

To my knowledge, BT voyagers are best port forwarded. Instructions Port Forwarding for the BT Voyager 2091 (the same instructions as yours) (click on link). Don't forget to save settings, reboot device if it's required, & restart LW. Step 1 of setting up a static ip is the most important step.

Also ensure you set up your XP firewall properly; Firewall configuration instructions (click on link)
Reply With Quote
  #6 (permalink)  
Old December 28th, 2006
LuckyJim's Avatar
Nice But Dim
 
Join Date: December 28th, 2006
Location: Suffolk, England.
Posts: 34
LuckyJim is flying high
Default If it ain't broke...?

Thank you both for the explanation and assistance, I'll follow your advice and report back.

In the meantime I am curious: as LW appears to be working correctly, it is evidently using another port; what are the implications of this: conflict with another application perhaps or a possible security breach? It doeasn't appear to have affected performance.

Thanks & regards.
Reply With Quote
  #7 (permalink)  
Old December 28th, 2006
LuckyJim's Avatar
Nice But Dim
 
Join Date: December 28th, 2006
Location: Suffolk, England.
Posts: 34
LuckyJim is flying high
Default PS

I have previously read some postings regarding ISP restrictions and couldn't find anything untoward with regards to BT, so the router seems the likely candidate: what does NAT stand for?

Thank you.
Reply With Quote
  #8 (permalink)  
Old December 28th, 2006
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 619
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

Hmm not sure. I wonder if your router is using UPnP. If it is then that's fine. UPnP is a setting in your router that allows an internet program to request a port or several ports to be opened & the router does this. However it will only open them whilst the program is open. I guess one way to check is to go to LW's menu bar, Tools>Options>Advanced>Firewalls & see what ports are listed for connecting & listening. If you are properly connected & see 5 green or blue bars & no brick wall in front of the blue world icon then you're fine. I wasn't sure if your model supported UPnP or whether it was reliable. Most people in past on this forum using BT Voyagers solved issues by port forwarding.

BTW if you did manual port forwarding, I'd suggest you do it for both TCP & UDP; ie: one for each. The portforward.com instructions only show TCP. TCP is more important for LW but LW does also use UDP.

NAT = http://en.wikipedia.org/wiki/Network...ss_translation
Reply With Quote
  #9 (permalink)  
Old December 28th, 2006
LuckyJim's Avatar
Nice But Dim
 
Join Date: December 28th, 2006
Location: Suffolk, England.
Posts: 34
LuckyJim is flying high
Default Sorted!

I have followed your instructions and am pleased to report that everything is (at the time of writing) running smoothly but the whole process has thrown up some anomalies.

Firstly (and just for your future reference) the Portforward instructions do refer to UDP as well as TCP (but neither the syntax nor the layout are clear) they immediately follow those for TCP.

However, they suggest you enter the two data sets at the same time rather than entering the TCP data, acknowledging that and then repeating the process for UDP.

Anyway, I have noticed that I have lost the brick wall indicating the presence of a firewall: I know you wouldn't have directed me to expose a port to the perils of the web so what has happened?

Does LW block this port itself and if so what happens when it's shut-down?

With regards to my IP address, now that it is static I am curious as why Speedtest.net (for example) appears to be displaying my previous address! Is there a conclusive test I can run?

Finally, there appears to be a problem with the 6346 test page! Have a look at this from October http://www.gnutellaforums.com/showth...highlight=www3

It's the same for me as for 'Only A Hobo': I cannot get a succesful test result unless I delete the ':6346' suffix, so I'm wondering if the whole process was required (I have since discovered the router is UPnP)! Who can check this out?

Thanks again for all your help: even if it was an unneccesary excercise it wasn't futile as I have learned plenty today!

Best regards.

Last edited by LuckyJim; December 28th, 2006 at 11:31 AM.
Reply With Quote
  #10 (permalink)  
Old December 28th, 2006
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 619
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

You're right, there is a problem with that page. I'll notify the appropriate people.

The brick wall is not healthy for LW. It means an unconfigured firewall. A properly configured firewall allows LW but stops everything else. Similar is true for port forwarding. It means that whilst LW is open that port is open also. But all other ports are closed.

But all the same you can make sure you're properly protected with your normal antivirus, antispyware, etc. utilities. Also if you're interested is Peerguardian (FREE). If you'd like to see what we recommend, see WARNING: Viruses on network you should be aware of! (click on link)
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
New to Limewire help please""""""""""""""""""""(can't download videos) liljohn28 Download/Upload Problems 1 January 27th, 2007 05:12 PM
http://www3.limewire.com/download/ Unregistered General Mac Support 1 November 16th, 2002 01:36 AM


All times are GMT -7. The time now is 06:33 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.0 ©2011, Crawlability, Inc.

Copyright © 2020 Gnutella Forums.
All Rights Reserved.