Having 2 Problems w/LWPro (email addy not recognised, need to save downloads)

[dallas071]

I have had LWPro for about 2 years. I have not paid for an upgrade since I bought the first one. I have been trying to ask the tech support one question, and it seams that they have no record of any of my email addresses? Why is this? 2nd Problem is what I was going to ask LW. I am going to have to wipe my pc and reload everything due to a recent trojan that "killed" over half my programs including my media player. """How do I keep from losing my library on LW when I have to reload all programs???""" I can not back up any music from media player due to 'not having one anymore'. Someone please tell me how to fix this. I have over 3000 songs on LW and don't want to lose them. Someone please help.

Thanks