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General Windows Support For questions about Windows issues regarding LimeWire or WireShare or related questions

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Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
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  #1 (permalink)  
Old June 4th, 2009
Join Date: June 1st, 2009
Location: Somewhere in UK
Posts: 4
freedomlass is flying high
Default My System Info (LW freezes when loading)

1. OS version? Windows XP Home.
2. What firewalls you have? Window own Firewall
3. How much ram? 1GB
4. Hard Disk space available? 33gb
5. Connection type? Broadband
6. Modem & router brand name & model numbers? Thomson SpeedTouch 580
7. Where are you trying to connect from Bungalow Home
8. What version of LimeWire Did have 4.? Pro now uninstalled, trying to install 5.1.3
9. Who is your ISP AOL (no comments please I know already)
10. Do this simple test for us. Using your browser go here: I got a blank page with Your test worked!! on it.
11. Are you sharing the connection with other computers or p2p sharing programs? Wireless connection to a laptop but no p2p sharing, laptom hardly ever on.
12. Is this a your 1st try at LW or is this a new problem with an experienced user. As mentioned above I have used and earlier version for quite some time, but when my Pro ran out I found I couldn't get it to work at all but as I hadn't used for some time I decided to upgrade to 5.1.3 basic but uninstalled old version first.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _No, but then I can't get that far, and I am unable to do the next bit (tool etc) as LW just freezes on loading.
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? Sorry I do not understand this question.
15. What security programs are you using (antivirus etc)? Avast 4.8 freeby.
16. What country are you living in? UK
17. Has anything in your setup changed recently? No
Have you updated your version of LW yes as stated above or Java no already got latest version?
Have you added any new software or new hardware? Software yes, but was still using old version at that time.
Have you updated any software? No
Have you moved house, No
changed internet plan or ISP etc etc? No

I will post my actual problem hopefully in the correct place.
Thank You
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  #2 (permalink)  
Old June 4th, 2009
Peerless's Avatar
Riding a Pale Horse and Wielding THE Sword of the Forum
Join Date: June 19th, 2002
Location: Your Worst Nightmare
Posts: 2,993
Peerless is a jewel in the rough

you need to post your system specs along with the problem...

remember, nobody is paid here and we really don't want to have to go digging around for relevant data in the attempt to try and help you

So Long and Thanks for All the Files

Beware of the big 3 insurance companies in Texas! Read your policies carefully (maybe you'll need a lawyer) Allstate, Farmers & State Farm are overextended and their 'coverage' is worthless...a true waste of your money Read This
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  #3 (permalink)  
Old June 4th, 2009
Join Date: June 1st, 2009
Location: Somewhere in UK
Posts: 4
freedomlass is flying high
Default My mistake

Sorry about that, I thought it had to be posted in the relevant area to the problem, anyway below is a copy of the post I had made.

Hi I have recently tried to upgrade to LW 5.1.3 from an old 4.? Pro version, I attempted this twice but it didn't seem to work so I uninstalled the old version before trying yet again. I think that it has installed ok the problem is when I try to open it, all seems fine to start with as I get the Loading prompt at the bottom but this then freezes after just a few seconds, when it does this I can't do anything with it .

I would be greatfull for any help, I have been having a good look round at all the suggestions and I have tried quite a few and also done some of the checks like the firewall bit, all check out ok and other stuff didn't make any difference, any replies of help please keep simple, although I know my way around a lot of things when you get to the tecy bit then I am a bit lost.

Thank you all in anticipation.
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  #4 (permalink)  
Old June 4th, 2009
birdy's Avatar
Join Date: October 18th, 2004
Location: Perth, Australia
Posts: 880
birdy has a distinguished reputationbirdy has a distinguished reputation

What version of Java are you using? Go to Start > Control Panel > Java > click on the General tab > click on the About button. Then you'll see which version of Java you're using.

Also go to Control Panel > Add/Remove Programs & see whether you have more than one version of Java installed.

Try reinstalling Java: Java SE Downloads
Download the JRE offline installer & remove any other Java versions installed (via Add/Remove Programs) before installing the new one. Reboot your computer after installing Java.

Otherwise, try the other fixes here:
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  #5 (permalink)  
Old June 6th, 2009
Join Date: June 1st, 2009
Location: Somewhere in UK
Posts: 4
freedomlass is flying high
Thumbs up Thanks

I have latest version of Java (6) installed and no others showing, so I followed the instruction including the link, still nothing so call me a defeatist if you like but I have now given up and uninstalled LW5 and re-installed the previous version 4.18 which is all working fine.

So thanks for all the assistance given.
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