What I wanted was to contact Limewire concerning my purchase of their Pro line, and it not being any better than the freeware version. This was done about a year-and-a-half ago. I wrote to their e-mail two or three times and never got a response. I am willing to purchase their Pro product again, but I am leery to because as I said, it was no better, not faster, and in fact many times even slower than the freeware; plus they never responded to a buying-customer. Sooo, in that sense I even feel they owe me . . .