LW Pro support was only for a 6 month period until very recently when they introduced the option of a 12 month period. At the end of 6 months your name will automatically drop off their database. During the last 4 weeks of support your personal pro download page will say you are nearing an end to support & offer a discount to continue. This is why I recommend to Pro users to BOOKMARK personal pro download page & check it periodically.

Be that as it may, the fact remains that I have paid perfectly good money for a product. I didn't require an upgrade and was happy to continue using it as it was.

I was able to use it well past the 6 months period of the support that you've mentioned. Frankly, if they've taken my $18.88 then the least they could do is bloody well keep my email address on file - surely it doesn't take up that much room in their systems.

You say you recommend to users to bookmark their download page but shouldn't that suggestion be made when the purchase is actually made. Why should someone have to become a member of a forum to get obviously extremely important tips like this ?

Are you saying that I need to give them another $18.88 because if so, this stinks of sharp practice . . .