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  #1 (permalink)  
Old February 5th, 2007
Join Date: February 5th, 2007
Posts: 3
johnnygnote is flying high
Default Phex 3 Crashes after Splash

I've been using Phex for a long time and I have P3 on my other computers I installed it on another I have and after having a bit of trouble installing java . I installed P3 now it wont start.

here is the heading in the error report

# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d691927, pid=1272, tid=640
# Java VM: Java HotSpot(TM) Client VM (1.5.0_10-b03 mixed mode, sharing)
# Problematic frame:
# V [jvm.dll+0x61927]

I can post more of it if this will help otherwise any ideas.

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  #2 (permalink)  
Old February 5th, 2007
Phex Developer
Join Date: May 8th, 2001
Location: Stuttgart, Germany
Posts: 988
GregorK is flying high

Most of the time its a system, driver or installation issue. You could try to reinstall Java, make sure it has all necessary permissions and such.

Usually you also get a error report file generated, the file name is shown inside the dumped error text, something like:
An error report file with more information is saved as hs_err_pid4880.log

Can you send me or post the error log here?

It might give a hint where the trouble is coming from.
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  #3 (permalink)  
Old February 5th, 2007
Join Date: February 5th, 2007
Posts: 3
johnnygnote is flying high

Thanks Gregork

Here you go,

# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d691927, pid=1272, tid=640
# Java VM: Java HotSpot(TM) Client VM (1.5.0_10-b03 mixed mode, sharing)
# Problematic frame:
# V [jvm.dll+0x61927]

--------------- T H R E A D ---------------

Current thread (0x009b3110): VMThread [id=640]

siginfo: ExceptionCode=0xc0000005, writing address 0x5e39ffd8

EAX=0x00000000, EBX=0x000000f7, ECX=0x000000f7, EDX=0x6d763f28
ESP=0x02b9fbf0, EBP=0x02b9fbfc, ESI=0x26b63dd0, EDI=0x26b641c8
EIP=0x6d691927, EFLAGS=0x00010246

Top of Stack: (sp=0x02b9fbf0)
0x02b9fbf0: 00985780 26b63dd0 26b8fc18 26b8fc18
0x02b9fc00: 6d68501c 00000222 6d729ff6 009859c8
0x02b9fc10: 6d7ac4e8 02b9fc68 00000001 6d6a138d
0x02b9fc20: 00000001 009859c8 00000000 00000000
0x02b9fc30: 00000001 00000001 00000000 00000000
0x02b9fc40: 00000000 00000000 00002c08 00000000
0x02b9fc50: 007342e8 6d763ce8 007342e8 00987b48
0x02b9fc60: 00987b48 6d764b20 02b9fcb8 6d6a0f32

Instructions: (pc=0x6d691927)
0x6d691917: 1c 7e 27 53 8b ce e8 7e 02 00 00 85 c0 74 0f 8b
0x6d691927: 07 85 c0 74 09 8b 00 83 e0 fc 74 02 89 07 83 c7

Stack: [0x02b60000,0x02ba0000), sp=0x02b9fbf0, free space=254k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0x61927]

VM_Operation (0x0006f77c): generation collection for allocation, mode: safepoint, requested by thread 0x00735b38

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x02d67b28 JavaThread "<no-name - thread is attaching>" daemon [_thread_blocked, id=980]
0x02d67870 JavaThread "" daemon [_thread_blocked, id=1244]
0x02e84400 JavaThread "<no-name - thread is attaching>" daemon [_thread_blocked, id=1212]
0x02d667e8 JavaThread "
[error occurred during error reporting, step 170, id 0xc0000005]

VM state:at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: ([mutex/lock_event])
[0x00735690/0x000000e8] Threads_lock - owner thread: 0x009b3110
[0x00735858/0x00000124] Heap_lock - owner thread: 0x00735b38

def new generation total 576K, used 63K [0x22aa0000, 0x22b40000, 0x22f80000)
eden space 512K, 0% used [0x22aa0000, 0x22aa0000, 0x22b20000)
from space 64K, 99% used [0x22b20000, 0x22b2ffd8, 0x22b30000)
to space 64K, 0% used [0x22b30000, 0x22b30000, 0x22b40000)
tenured generation total 2004K, used 1915K [0x22f80000, 0x23175000, 0x26aa0000)
the space 2004K, 95% used [0x22f80000, 0x2315edf8, 0x2313e400, 0x23175000)
compacting perm gen total 8192K, used 959K [0x26aa0000, 0x272a0000, 0x2aaa0000)
the space 8192K, 11% used [0x26aa0000, 0x26b8fc18, 0x26b8fe00, 0x272a0000)
ro space 8192K, 63% used [0x2aaa0000, 0x2afaeda8, 0x2afaee00, 0x2b2a0000)
rw space 12288K, 46% used [0x2b2a0000, 0x2b8412b8, 0x2b841400, 0x2bea0000)

Dynamic libraries:
0x00400000 - 0x0040d000 C:\Program Files\Java\jre1.5.0_10\bin\javaw.exe
0x77f80000 - 0x77ffc000 C:\WINNT\system32\ntdll.dll
0x7c2d0000 - 0x7c335000 C:\WINNT\system32\ADVAPI32.dll
0x7c570000 - 0x7c624000 C:\WINNT\system32\KERNEL32.dll
0x77d30000 - 0x77d9f000 C:\WINNT\system32\RPCRT4.dll
0x77e10000 - 0x77e79000 C:\WINNT\system32\USER32.dll
0x77f40000 - 0x77f7c000 C:\WINNT\system32\GDI32.dll
0x78000000 - 0x78045000 C:\WINNT\system32\MSVCRT.dll
0x6d630000 - 0x6d7cc000 C:\Program Files\Java\jre1.5.0_10\bin\client\jvm.dll
0x77570000 - 0x775a0000 C:\WINNT\system32\WINMM.dll
0x6d280000 - 0x6d288000 C:\Program Files\Java\jre1.5.0_10\bin\hpi.dll
0x690a0000 - 0x690ab000 C:\WINNT\system32\PSAPI.DLL
0x6d600000 - 0x6d60c000 C:\Program Files\Java\jre1.5.0_10\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\Program Files\Java\jre1.5.0_10\bin\java.dll
0x6d620000 - 0x6d62f000 C:\Program Files\Java\jre1.5.0_10\bin\zip.dll
0x6d000000 - 0x6d169000 C:\Program Files\Java\jre1.5.0_10\bin\awt.dll
0x77800000 - 0x7781e000 C:\WINNT\system32\WINSPOOL.DRV
0x76620000 - 0x76630000 C:\WINNT\system32\MPR.DLL
0x75e60000 - 0x75e7a000 C:\WINNT\system32\IMM32.dll
0x7ce20000 - 0x7cf0f000 C:\WINNT\system32\ole32.dll
0x51000000 - 0x51049000 C:\WINNT\system32\ddraw.dll
0x728a0000 - 0x728a6000 C:\WINNT\system32\DCIMAN32.dll
0x6d240000 - 0x6d280000 C:\Program Files\Java\jre1.5.0_10\bin\fontmanager.dll
0x10000000 - 0x10007000 C:\Program Files\Logitech\MouseWare\System\LgWndHk.dll
0x7cf30000 - 0x7d176000 C:\WINNT\system32\shell32.dll
0x70a70000 - 0x70ad6000 C:\WINNT\system32\SHLWAPI.dll
0x71710000 - 0x71794000 C:\WINNT\system32\COMCTL32.dll
0x03060000 - 0x0306b000 C:\Program Files\Common Files\Logitech\Scrolling\LgMsgHk.dll
0x780c0000 - 0x78121000 C:\WINNT\system32\MSVCP60.dll
0x6d4c0000 - 0x6d4d3000 C:\Program Files\Java\jre1.5.0_10\bin\net.dll
0x75030000 - 0x75044000 C:\WINNT\system32\WS2_32.dll
0x75020000 - 0x75028000 C:\WINNT\system32\WS2HELP.DLL
0x782c0000 - 0x782cc000 C:\WINNT\System32\rnr20.dll
0x77980000 - 0x779a4000 C:\WINNT\system32\DNSAPI.DLL
0x75050000 - 0x75058000 C:\WINNT\system32\WSOCK32.dll
0x77340000 - 0x77353000 C:\WINNT\system32\iphlpapi.dll
0x77520000 - 0x77525000 C:\WINNT\system32\ICMP.dll
0x77320000 - 0x77337000 C:\WINNT\system32\MPRAPI.dll
0x75150000 - 0x75160000 C:\WINNT\system32\SAMLIB.DLL
0x7cdc0000 - 0x7ce10000 C:\WINNT\system32\NETAPI32.DLL
0x7c340000 - 0x7c34f000 C:\WINNT\system32\Secur32.dll
0x77bf0000 - 0x77c01000 C:\WINNT\system32\NTDSAPI.dll
0x77950000 - 0x7797b000 C:\WINNT\system32\WLDAP32.DLL
0x751c0000 - 0x751c6000 C:\WINNT\system32\NETRAP.dll
0x779b0000 - 0x77a4b000 C:\WINNT\system32\OLEAUT32.DLL
0x773b0000 - 0x773df000 C:\WINNT\system32\ACTIVEDS.DLL
0x77380000 - 0x773a3000 C:\WINNT\system32\ADSLDPC.DLL
0x77830000 - 0x7783e000 C:\WINNT\system32\RTUTILS.DLL
0x77880000 - 0x7790e000 C:\WINNT\system32\SETUPAPI.DLL
0x7c0f0000 - 0x7c154000 C:\WINNT\system32\USERENV.DLL
0x774e0000 - 0x77514000 C:\WINNT\system32\RASAPI32.dll
0x774c0000 - 0x774d1000 C:\WINNT\system32\rasman.dll
0x77530000 - 0x77552000 C:\WINNT\system32\TAPI32.dll
0x77360000 - 0x77379000 C:\WINNT\system32\DHCPCSVC.DLL
0x777e0000 - 0x777e8000 C:\WINNT\System32\winrnr.dll
0x777f0000 - 0x777f5000 C:\WINNT\system32\rasadhlp.dll
0x74fd0000 - 0x74fee000 C:\WINNT\system32\msafd.dll
0x75010000 - 0x75017000 C:\WINNT\System32\wshtcpip.dll

VM Arguments:
java_command: phex.Main
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\ Wbem
PROCESSOR_IDENTIFIER=x86 Family 6 Model 6 Stepping 5, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows 2000 Build 2195 Service Pack 4

CPU:total 2 (cores per cpu 1, threads per core 1) family 6 model 6 stepping 5, cmov, cx8, fxsr, mmx

Memory: 4k page, physical 392688k(242696k free), swap 944248k(748100k free)

vm_info: Java HotSpot(TM) Client VM (1.5.0_10-b03) for windows-x86, built on Nov 9 2006 13:13:34 by "java_re" with MS VC++ 6.0
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  #4 (permalink)  
Old February 5th, 2007
Phex Developer
Join Date: May 8th, 2001
Location: Stuttgart, Germany
Posts: 988
GregorK is flying high

I would recommend you to completely remove all Java installations on this system and install the latest Java 5.0 Update 11. There seem to be something very basic wrong on this installation or system.
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