Customer Support Phone number?
 

I am having problems connecting to the Gnutella server. I changed my firewall settings, but still i can not connect. As a result i can not serch for or download music. I followed the step by step instructions on the web site for Windows users, but still no result. Is their anyone out there who knows what my prblem may be, or a help desk phone number for Lime Wire i can call.

Thank You,

Mike

LW support does not have a telephone no. If you're a pro user you can email them.

Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?


Can you give us a total desciption of your set up:
1. OS version? (eg: Windows 98)
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (home, school, work, etc.)?
8. What version of Limewire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your isp provider?
10. Is this a your 1st try at LW or is this a new problem with an experienced user.

same
 

I am having this same problem as Mike is having. What can I do to fix this?

Thanks, Quinn

There is no Gnutella server. There is the gnutella network which is a protocol. You connect to other users like yourself. To help connect you connect through ultrapeers. Basic LW users connect to 3 UP's, Pro users 5.

Check options here first: http://www.gnutellaforums.com/connec...t-connect.html

Help
 

Sorry to bother everyone but iam new and iam having trouble starting my limewire :bangh: I already downloadded java and the pro limewire but when I try to start the limewire it gives me a fatal error screen. :bangh: It says limewire has encountered a fatal internal error and will now exit. it says it might me caused by a corrupted installation:confused:. I tried downloadding it again but it wont take my email:mad:. Iam new with computer software installation so I dont now much. Ive been trying to find a number to get help since they say they have someone to help me but nothing. So if there is anyone out there that can give me a number or help i would appriciate it. thank u.:bangh:

If you bought Pro, then go to the customer support section: Lime Wire » LimeWire PRO Support Center :)

Otherwise, or in the meantime, please supply these details: System details - help us to help you (click on blue link)

:butcher 2:

Same Problem
 

Limewire Will Not Stay Connected. I Have Emailed "tech" Support And Keep Getting Referred To Generic Help Pages With Intervetions I Have Already Tried. Is There A Way To Talk To An Actual Person?

They do not have a phone number for support. Wow how many times do we need to say this, They do not do support via telephone.

??
 

What is one to do if problems are not resolved with pre printed answers on help pages?

We can offer you help here, if you're not happy with Pro's email support but we're not official LW support - just volunteer users who help other users. If you want official support then you're going to have to email Pro support again.

It makes it a bit hard to help you though - when you don't respond to thread replies.

For instance - your thread here: http://www.gnutellaforums.com/downlo...tml#post339362
No response... we don't know whether you tried LOTR's advice or not.

And here: http://www.gnutellaforums.com/open-d...s-basic-2.html
You didn't say whether you actually did delete the preferences folder.

Are you actively downloading when LW shuts down (ie downloads in progress)? If you're still using LW 4, try these tips (there may be some that you've already tried): http://www.gnutellaforums.com/connec...tml#post251910

I have
 

I have done everything advised. Deleted refernece folder. Uninstalled 5.1 and installed earlier version, turned off firewall. Reinstalledd java. Deleted download list. Unchecked ultrapeer. Turned offf firewall and program will still not stay up without me sitting in front of my pc restarting the program every few minutes

Are you actively downloading/uploading when LW shuts down (ie downloads/uploads in progress)?

Have you tried reducing both your upload & download bandwidth (tools > options > advanced > transfers & click on both limit upload & download boxes to see the sliders)?

You could also try disabling DHT & TLS (tools > options > advanced > super really advanced > performance, click 'ok' to save the change).

Hmmm
 

Yes I am actively downloading, i will try these. I have broadband service through comcast

FrustrATED
 

tRIED YOUR SUGGESTIONS AND THE PROGRAM RAN FOR 4 MINUTES AND SHUT DOWN

Well, if you've tried all the fixes that you've been offered in your many threads (you did purge the download queue, didn't you?), there's nothing more I can do for you... especially since you feel like you have to SHOUT through a post. That's pretty rude.

My 9 year old has better manners than you:rolleyes:

Go & try your luck with Pro support.

Have you tried right-clicking program change compatibility mode, for XP or earlier, choose Windows 2000 or NT compatibility, if using Vista choose Windows XP compatibility. And setting LW to 'run as' Admin. Steps 5 & 6 in Fixes for LW thread.

If you have totally removed, cleaned the system of both Java & LW, then reinstalled both using Offline installers, & have also deleted the LW preferences & still problems, then there may be something on your system that is conflicting with LW. It might be Alcohol or something else on your system, perhaps a conflicting toolbar (this can be an issue too) or newly installed files somewhere. Perhaps Direct X or Video card drivers need updating. Perhaps View mode needs changing under compatibility. These are all things to try. :)

Did you purge your incomplete files? Not share any files initially?

LW 5 needs Java 1.6 64-bit, will not function properly with Java 1.6 32-bit.

more
 

Did delete preferences folder, disable ultrapeer support, and do start downloading for up to 2 minutes when program shuts down

Perhaps downgrade until another LW 5 version comes out. Your problem has me stumped. Is there any security programs such as spyware or such that may need LW to be put on its safe list. Something is obviously clashing or not working.

I presume you have lots of ram, lots of spare hard disk space, hard disk drives that are defragmented? Do you defragment your drives occasionally?
A program I like to use is Crap Cleaner which helps clean the system of unnecessary registry rubbish & old version program parts that only cause to be a problem. :)

There's always this option http://www.gnutellaforums.com/333278-post2.html though use your Pro installer instead of course. :)

Is there an email address for limewire? if so, what is it? I've tried getting support for limewire pro, but no luck.

Support for LW Pro is here: LimeWire PRO Lookup - Lime Wire & follow links to support means. :)