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Open Discussion topics Discuss the time of day, whatever you want to. This is the hangout area. If you have LimeWire problems, post them here too.


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Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
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  #1 (permalink)  
Old August 5th, 2005
Apprentice
 
Join Date: August 1st, 2005
Posts: 5
fenson76 is flying high
Unhappy Contact Info.!!!???

HI! I purchased Limewire for the second time, the first being over a year ago, because I got a new computer and wanted the latest version. Well, I paid for it, got my ref. number and my bank account was charged. When I go to the site to get my download, had to get to work that's why I didn't install the first time, The limewire site tells me that i need to upgradce to pro still!!?? I purchased through limewire!! Now I can't get a hold of tech support unless I give them more money and I can't find anyway of contacting them?!!! Please anyone help!!!!!
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  #2 (permalink)  
Old August 5th, 2005
On Holiday
 
Join Date: April 20th, 2005
Posts: 3,279
Only A Hobo is a great assister to others; your light through the dark tunnel
Default

have you purchased limewire or limewire pro?

>>>a search for "purchasing and limewire" <<< >>>should give you some light reading <<<

AFAIK there is no ref number required or involved.

I'm not answering any more of these
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  #3 (permalink)  
Old August 5th, 2005
Valued Member
 
Join Date: May 30th, 2004
Location: United Kingdom
Posts: 2,866
ukbobboy01 will become famous soon enough
Default Not a newbie, but scammed anyway

Fenson76

You are not a newbie but you seem terribly confused, to me anyway.

Limewire Basic is free and only scam sites sell it. If you want LW Basic then go to the official site and download it:

http://www.limewire.com/english/content/download.shtml

LWPro cost $18.88, for that you get 6 months of upgrades/updates and technical support, also available from the above URL.

Now, it seems that you bought your FREE LW from a scam site and, a year later, just beginning to realise "all is not right", the truth has finally caught up with you.

If I am correct then you have joined "The Legions of the SCAMMED" but you just didn't realise it at the time, i.e. you are one of thousands (mainly newbies) who have rushed to scam sites and given them your money for a product that is free.

If I am wrong then let me know.




UK Bob
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  #4 (permalink)  
Old August 5th, 2005
Apprentice
 
Join Date: August 1st, 2005
Posts: 5
fenson76 is flying high
Default

I purchased Limewire Pro for 18.88 through Limewire and have the documentation from limewire. My bank shows that it was form limewire. The problem is that I didn't use he prior customer discount link and payed full price again. I wasn't thinking. I used the same login email address as before and that is where, I think, the confusion is coming from. Limewire never updated my old login info.
P.S.
I meant order number not Ref. number. sorry

p.p.s
I had limewire pro a year ago. I got updates and everything fine from Limewire. It just expired. I do check the validity of sites where I make a purchase.

Last edited by fenson76; August 5th, 2005 at 09:01 AM.
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  #5 (permalink)  
Old August 5th, 2005
Valued Member
 
Join Date: May 30th, 2004
Location: United Kingdom
Posts: 2,866
ukbobboy01 will become famous soon enough
Default

OK Fenson76, obviously you are not a newbie and you have not been scammed.

Now, that the confusion is cleared up, I think you have answered your own question.

Just remember when you write in this forum you have to be as clear as possible (you have a worldwide audience), that is the best way to get any help on offer.




UK Bob
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  #6 (permalink)  
Old August 5th, 2005
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 577
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

If you did get LW Pro then contact them here http://sales.limewire.com/support/? & negotiate with them. But if it did expire I'm not sure if you'd still be eligible for discount. ???
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  #7 (permalink)  
Old August 5th, 2005
Apprentice
 
Join Date: August 1st, 2005
Posts: 5
fenson76 is flying high
Default

the problem is that only limewire pro customers can contact support!! I am a limewire pro customer but I can't contact them because of the screwup!! I just want a way to contact a live person at LIMEWIRE! The forums are great, but unless a rep. of limewire sees this, I have no way to fix this. This has nothing to do with discounts, I just want access to my product.
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  #8 (permalink)  
Old August 5th, 2005
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 577
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

Then email them using feedback@limewire.com & make sure you title your email appropriately so they know you were a pro user otherwise they'll ignore it if they know you're no longer a pro user. Supply your details in the actual email.
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  #9 (permalink)  
Old August 5th, 2005
Apprentice
 
Join Date: August 1st, 2005
Posts: 5
fenson76 is flying high
Smile

Thank you! I will do that.
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  #10 (permalink)  
Old August 5th, 2005
On Holiday
 
Join Date: April 20th, 2005
Posts: 3,279
Only A Hobo is a great assister to others; your light through the dark tunnel
Default

I must make an apology. The fact is that almost every inquiry of this type is a result of a purchase of Limewire basic from a scam site.

I am aware that a few problems are at present occuring with purchasing or renewing Limewire pro legitimately, and hopefully Limewire will make it easier for the legitimate enquiries to get through.
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