An update to my earlier post, which stated it was 2 weeks. I finally received my full refund about a week after my original post.

Now, kerjak, details on the company is huge. What is their name, website, etc. make sure you make copies of the guarantee on their site. I'm sure that you will want to speak with them in person, but I'm also sure that they'll have some type contact info email, online form, etc. to inform them of your refund request. This is a MUST DO IMMEDIATELY!! I agree that calling may be required but you must get the ball rolling with the first email contact in the required time frame. These company's general switch numbers so often that if it comes down to it, you say that the number you called was no longer active. Another word of advice, every time you visit the site right down the contact information (phone, email, etc). You will be amazed at how fast and how often they change. This can be your advantage if you tell them a list of phone numbers that they have used.

In wrapping up, you will more than likely need to call to get any where with these un-company's, but the fact that you showed an effort to contact them will go a long way to protecting your ***...ets....

Hope this helps, keep us informed......
Good luck,

Venom

Thanks for info guys. I can't find e-mail adress for these bunch of w#nkers and they don't have live web chat listed. Only way to contact them is to phone US and that will probably cost me just as much on phone bill. Their web address is MP3Musichq.com. I've contacted CC comapany and they will dispute but not holding out for a refund. Might get back the money I paid for "Pro" as this is technically theft. I got limewire just ended up paying £14.88 for the pleasure. CC company get about 3-4 calls per day about these and they advised they know what they are doing. They say they answer every call witinn 90 seconds, their toll free number is 1-866-978-5522. Feel free to call them and give them some abuse on my behalf. This is the link they use from Google http://www.mp3musichq.com/me/index.a...4&kw=limewire. Thet also have a 1OO% 7 day no quibble money back guarantee with a $9.95 handling charge which I never read originally. So that charge (£5.60) plus phone call to get it probably not worth bothering about.

Never mind you live and learn. you know it's not so much the money it's my pride that's hurt, can't believe I got done like that. Thanks for the replies/advice fellow limewires.

Cheers,

kerjak.

If memory serves me, support@mp3musichq.com should be their customer service email addy. Almost all of the websites use the same anyway.
ex. www.mp3musichq.com = support@mp3musichq.com
www.allcoolmusic.com = support@allcoolmusic.com
Fairly simple plan if you ask me. If you scroll down on the main web page, even the one you mentioned in your post, there is a Customer Service address there. Pump that addy into your email and plug away. Make sure you give them your order ID, total charges, etc. I just copy/pasted from the receipt I received in my welcome email.
As a side note, these are the numbers for your site at the time of this writing. Check back in a week or so and see if they are the same. You might be surprised!

USA
Billing: 1-866-978-5522 (toll free)
Tech: 1-408-512-1933

International Calls
Billing or Tech Support, call: 1-408-512-1933

I would do it, I went after them after 3 months simply because of pride. Ask them how to unsubscribe and get a refund. Also, play as dumb as you can regarding the "handling charge". Contact the phone company and check to see the charges for making the call. I noticed they have an international number on there (1-408-512-1933), maybe give the phone company the number and see if they can tell you the charges...... Sounds like a lot of work, but to do nothing only makes these guys want to feed off the next person even more. Plus, the more info and experience that we put into this thread, the more it'll help the next person.

Good luck

wow they do change here's the new info...
..............
Welcome to Mp3MusicHQ.com

USA
Billing: 1-866-730-0934 (toll free)
Tech: 1-866-730-0934 (toll free)

UK
Billing or Tech Support, call: +44 (0) 800 047 0519

Canada
Billing or Tech Support, call: 1-866-730-0934

Australia
Billing or Tech Support, call: (02) 8011 3064

All other
Billing or Tech Support, call: 1-866-730-0934


EMail Support
You can also contact us by e-mail at support@mp3helpdesk.com

Web-chat
Coming soon! Enjoy the most interactive support experience available on the net
today: Live web-chat!


Correspondence Address:
Saphie Number One Limited
26 York Street
London W1U 6PZ, UK.

Venom_3_12

After I posted last night night I got angry and thought don't care how much call is I WANT MY MONEY BACK. Called them on one of their numbers and got thru to a full answer machine, so didn't even get a chance to leave a message. Have e-mailed them today asking for refund(thanks didn't notice that e-mail address at bottom of their website). I'm going to call them again today on the international number you supplied. Not sure about time difference? Anyone any ideas? When I called last night it said on their site "advisors are waiting to take your call and they answer in 90 secs". My a#se. I'll keep trying though, beginning to feel like I don't mind spending £30 on phone bill to get my £25 back off them.

Thanks for info/help.

Cheers,

Kerjak.

Called them today and I'm getting a refund in 10 days apparently. Spoke to "Jennifer", I sound more American, than she did. She told me I would get refund minus £5.60 "cancellation charge". I lied and told her i had a copy of agreement befor joining and that it never mentioned anything about cancellation charges. She kind of ignored this fact 3 or 4 times then I said fine I would be contacting my CC company. Did the trick, she said full refund in 10 days or so.

If anyone has to call the States from UK checkout www.ringsid.com they will give you special dialling "prefixes" for international calls. The charges appear on your normal phone bill. For phoning Jennifer and her pals it will only cost 3p per minute total at anytime of the day.

Thanks again people for all help/advice on this forum, appreciate it. Pity my first visit to forum was not of a "happier" nature because of these thieving twats. I can get on with using FREE limewire now.

Cheers,

kerjak.

I'm glad to hear that you got things squared away kerjak. One can't put a price tag on their own pride(<--pronounced revenge ).
Hopefully myself and others here have been of good use, and feel free to mention this topic to anyone you know. The more widespread it becomes, the more these company's will collapse. Man I love the wonderful world of FREE** file sharing <raises roof>
**Venom's Dictionary defines it as such:
free
adj.
Not paying money for free programs just so that I have the reassurance that if said program doesn't work I can have a cheetoh's eating, couch sitting, game playing, music listening, customer service rep tell me I'm dumb! (Those are my jobs)

Peace out ya'll

Venom

Has anyone else had dealings with the above download engine I am having real problems contacting them because of a problem?

I got a guy who just flat out refused to give a full refund - only partial (less $9.95), even when I said I'd take it up with my CC company, and then finally said I'd report it to the Internet Crime Complaint Centre. Got put through to a super eventually, left a voice mail message, doubt that will do any good. Have to go to CC company I suppose.

I just have been scammed by a moviedownload site. I reported to the support team (the only contact) right away and I got a reply email saying that they do offer an 8 week refund period and a link to the clickbank customer report page. I already reported to the clickbank two days ago but no response yet. How can I email or call the clickbank directly?
thanks a lot,