i need some help with ipod video conveting

[chokinvictim04]

i have an ipod video and i couldnt get videos on it then i called up apple and ask them for help they didnt do much for me at all but the told me to purchase quick time pro 7 so i bought that and installed it on my comp and they told my to convert the movies to mp4 or mpeg4 format so i do this and when the move is converted to that i put it on my ipod but i get no sounds apple has no idea what i am talking about but if you can help or have any info on it im me at chokinvictim04 its my screen name thanks