Will limewire.com ever respond to my support e-mails?

Lord of the Rings · #1 (**permalink**) November 8th, 2006

They have a limited support staff & with hundreds if not thousands of emails daily, they 1st need to find which are the real pro users amongst all of those. There's only 2-3 support staff afaik.

Warren Peace · #2 (**permalink**) November 8th, 2006

Quote:

Originally Posted by Only A Hobo

I believe the non pro users are filtered out automatically, but yep that probably leaves quite a number for a small staff

If that's the case, and I suspect it is, then they should at least advise people that they may need to wait a couple of weeks for a reply by updating their auto-response. The question is, how to notify them...

Lord of the Rings · #3 (**permalink**) November 8th, 2006

Quote:

Originally Posted by Only A Hobo

I believe the non pro users are filtered out automatically

And who told you that? The support staff? Have you ever spoken to them?

Warren Peace · #4 (**permalink**) November 8th, 2006

Quote:

Originally Posted by Lord of the Rings

And who told you that? The support staff? Have you ever spoken to them?

Actually, I don't think you can even send a message through the support web page unless you enter your e-mail address. If your e-mail address isn't in their Pro database, it might not give you access to the online support form. I haven't tested it, but this would make sense...

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