Hi Advent,
Because you bought Pro more than 6 months ago (your subscription's out of date), your email address won't be in the database anymore.

If you want Pro, you'll have to buy it again.
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The Pro payment entitles you to free upgrades & email support for up to 6 months. It's the user's responsibility to save & back up their Pro installers

Many thanks Birdy as they say in Germany alles klar...So I have to pay again if I want Pro well to me that sucks the words RIP off come to mind . You'd think they would have a data base of fully paid up members irrespective of their membership support for 6 months.....

I do understand that you're frustrated & just so you know, I don't work for LW. But...think about it. If you buy a program on CD & then lose the CD...you're not entitled to a replacement are you? Because it's up to you to safeguard & back up your copy. Same applies to LW Pro.

The website does state that LW Pro purchase entitles you to support & updates for up to 6 months. It's only fair that the database holds email addresses of Pro purchasers for that 6 month period.