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This is my first post.. Through Paypal on the 20 July 2006 I paid $18.88 USD ( £10.51 GBP) for the upgrade to Limewire Pro. I have recently reformatted my hard drive and lost all contents including Limewire now I am having problems contacting LIME WIRE LLC so I can upgrade from basic to Pro.... It keeps coming back my e mail address is not recognised...I want to contact them about my account with them but can't...is there anyone out there who can help me with an E mail address I can mail them.
Thanking you all......

Hi Advent,
Because you bought Pro more than 6 months ago (your subscription's out of date), your email address won't be in the database anymore.

If you want Pro, you'll have to buy it again.
LimeWire: The Official Site for the Fastest File Sharing Program on the Planet
The Pro payment entitles you to free upgrades & email support for up to 6 months. It's the user's responsibility to save & back up their Pro installers;)

Many thanks Birdy as they say in Germany alles klar...So I have to pay again if I want Pro well to me that sucks the words RIP off come to mind :mad2: . You'd think they would have a data base of fully paid up members irrespective of their membership support for 6 months..... :nono:

I do understand that you're frustrated & just so you know, I don't work for LW. But...think about it. If you buy a program on CD & then lose the CD...you're not entitled to a replacement are you? Because it's up to you to safeguard & back up your copy. Same applies to LW Pro.

The website does state that LW Pro purchase entitles you to support & updates for up to 6 months. It's only fair that the database holds email addresses of Pro purchasers for that 6 month period.

[B****** tech support via email[/b]

http://www.limewire.com/img/check.gif http://www.limewire.com/img/x.gif

[B****** updates for up to 6 months[/b]

http://www.limewire.com/img/check.gif-Get PRO for a single payment of only $18.88 http://www.limewire.com/img/getpro_button.gif http://www.limewire.com/img/getbasic_button.gif

Well it says in the FAQ "...personalized support via email and free updates for up to 6 months".

I'm sorry but that's all there is to it.

I have same prob but

Hey birdy my story is exactly the same as his with the exception that it hasnt been six months.
However the email address i used was recently deleted thru no fault of my own still trying to figure that one out limewire cant find the email address to let me download pro.So u kno theres no way its been over six months my internets only been on for about 4 months and i didnt get LWPro for a couple months so its only been about two months.

Please tell me i didnt pay 18 bucks to use this for two months:confused:

As long as you bought Pro from the official site LimeWire it shouldn't be a problem.

Send a PM to limenathan (click on link) who handles queries like these;) He should be able to sort it out for you. Only thing is...he doesn't work weekends, so you won't get a reply until Monday:)

sweet birdy thankyou so much