Why doesn't my email address register at limewire

[trhzen]

First of all hello to everyone. I am new to this forum. I had joined Limewire back in 2005. This past week my computer crashed and I lost everything in it. I went to the Limewire web site and when I tried putting in my email address it said account didn't exist. I have my original email with my order ID# and receipt for lifetime membership. I tried calling a number given to me by mp3 help desk and no one picks up. All I want to do is reinstall it and I shouldn't have to pay again for it. What can I do?