Sleepless edit: Thread moved to correct section

I've subscribe at limewire pro for 3 years and paid $34.95. But my computer had a virus and it has to be reformatted. The problem is, when I was reinstalling it again and was asking for my email address I used when I purchased my limewire pro, it says it's not the email I used.
I printed the confirmation and even saved it to my yahoo mail so there's no way its the wrong email I used.
Pls Help. why isn't there a way to contact the limewire people so we can direct the problem to them?
I hope you somebody can help me. thanks!