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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
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Violation of any of these rules will bring consequences, determined on a case-by-case basis.


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  #1 (permalink)  
Old July 2nd, 2006
Apprentice
 
Join Date: July 2nd, 2006
Location: Las Vegas NV.
Posts: 5
FOQRS is flying high
Default Re-install to new comp.

I paid over 30.00 less than a year ago for a life time membership.I just bought a new computer and wish to re install the program to my new computer.How do I go about doing this?
Thanx
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  #2 (permalink)  
Old July 2nd, 2006
foolofthehill's Avatar
The Final Frontier
 
Join Date: March 24th, 2006
Location: Thailand
Posts: 1,974
foolofthehill has a spectacular aura about
Default

Ther is no such thing like a "lifetime membership" for LW.
LW basic is free and the pro version costs $ 18.88 with free update and tech support in the first 6 month.
Sorry pal, you got scammed, read here:

http://www.gnutellaforums.com/showthread.php?t=28751

Only buy and download LW from the official site:
http://www.limewire.com/

__________________
"Never Argue With An Idiot. They Will Drag You Down To Their Level, Then Beat You With Experience"
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  #3 (permalink)  
Old July 2nd, 2006
Apprentice
 
Join Date: July 2nd, 2006
Location: Las Vegas NV.
Posts: 5
FOQRS is flying high
Default

O great.Is there a way to find out how long I've been a member?Or how long I've been using it,just so I can check my bank account to see who I paid?Thanx
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  #4 (permalink)  
Old July 2nd, 2006
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 623
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

Check to see if you still have any documentation from the original sale. That site probably sent you an email at that time.

Also you may recognise the site address if you check here Known Scam Sites (click on link)

Last edited by Lord of the Rings; July 2nd, 2006 at 09:42 PM.
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  #5 (permalink)  
Old July 3rd, 2006
Apprentice
 
Join Date: July 2nd, 2006
Location: Las Vegas NV.
Posts: 5
FOQRS is flying high
Default

I found it.Here is what I have.Now what do you recommend I do?This is who it came from(support@mp3musichq.com)
Thanks for all the help.


Thank you for your payment.
Your payment to Sage Systems Limited has been processed by Metacharge.

Date & Time: 01:11 GMT, November 21, 2005
Description: Lifetime Membership
Amount: USD 32.34
Transaction ID: 428XXXX

Important Information
Metacharge is the authorised payment processor for Sage Systems Limited. Please note that this payment will appear on your card statement as MC-SAGESYSTEMS LTD.

For all enquiries about the delivery of the goods/services you have purchased, please contact the supplier directly quoting the above reference.

About Metacharge
Metacharge is a provider of payment solutions for online commerce and is trusted by millions of consumers worldwide. You can view our privacy policy here.

For information about your payment, please see our Frequently Asked Questions at:
http://www.metacharge.com/consumer/faq/.
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  #6 (permalink)  
Old July 3rd, 2006
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 623
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

Contact your bank. You could try the site & complaining to them, but after such a time, you might not get far. There's lots of tips in the above links including this one get your $$$ BACK!!! (music members)

Most banks & credit card companies have fraud departments. Contact those dept's directly to explain you were scammed & didn't get what you paid for.

BTW do you have a link to the actual site you purchased.
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  #7 (permalink)  
Old July 3rd, 2006
Apprentice
 
Join Date: July 2nd, 2006
Location: Las Vegas NV.
Posts: 5
FOQRS is flying high
Default

support@mp3musichq.com is who sent it by email.So i'm assuming it was mp3musichq.com .
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  #8 (permalink)  
Old July 3rd, 2006
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 623
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

Yes I've heard of them. I'd try all avenues. The bank, the site link you gave earlier, the card co., etc. Try them all.
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  #9 (permalink)  
Old July 3rd, 2006
Apprentice
 
Join Date: July 2nd, 2006
Location: Las Vegas NV.
Posts: 5
FOQRS is flying high
Default

Yes,I replied to that email and told them I demand a full refund.That it's fraud and I would be reporting them.I did just email my bank to let them know of it.
Thanx
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