Hi - This is my first time on here and need some help if possible. I was in the middle of an e-learning course and it crashed several times and the following report was produced. Does anybody knows what this means or how to resolve it?

#
# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c9118d0, pid=3640, tid=3460
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0_01-b06 mixed mode, sharing)
# Problematic frame:
# C [ntdll.dll+0x118d0]
#
# If you would like to submit a bug report, please visit:
# Report a Bug or Request a Feature
#
--------------- T H R E A D ---------------
Current thread (0x09104800): JavaThread "Java2D Disposer" daemon [_thread_in_native, id=3460]
siginfo: ExceptionCode=0xc0000005, writing address 0x00000000
Registers:
EAX=0x00000000, EBX=0x09ee9954, ECX=0x00000000, EDX=0x7c97c0a0
ESP=0x09a2fbcc, EBP=0x09a2fc04, ESI=0x09ee9950, EDI=0x7c91188a
EIP=0x7c9118d0, EFLAGS=0x00010206
Top of Stack: (sp=0x09a2fbcc)
0x09a2fbcc: 7c91188a 09ee9950 2b3643a0 00000000
0x09a2fbdc: 00000000 09ee9958 09ee9950 00000000
0x09a2fbec: 09a2fbcc 09a2f7f0 09a2fde4 7c90ee18
0x09a2fbfc: 7c911908 00000000 09a2fc78 6d0eabdc
0x09a2fc0c: 09ee9954 091048e8 09f05a08 6d0472bf
0x09a2fc1c: 091048e8 09f05a08 09104800 2aaaf6d8
0x09a2fc2c: 6d048067 091048e8 09f05a08 00000000
0x09a2fc3c: 06fda430 091048e8 09a2fc80 6d0472a0
Instructions: (pc=0x7c9118d0)
0x7c9118c0: 46 08 89 45 dc 8b 08 89 4d d8 8b 40 04 89 45 d4
0x7c9118d0: 89 08 89 41 04 6a 08 59 33 c0 8b fe f3 ab 83 4d

Stack: [0x09930000,0x09a30000), sp=0x09a2fbcc, free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x118d0]
C [awt.dll+0xeabdc]
j sun.java2d.DefaultDisposerRecord.dispose()V+8
j sun.java2d.Disposer.run()V+26
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.java2d.DefaultDisposerRecord.invokeNativeDispo se(JJ)V+0
j sun.java2d.DefaultDisposerRecord.dispose()V+8
j sun.java2d.Disposer.run()V+26
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x0905f800 JavaThread "AWT-EventQueue-5" [_thread_in_native, id=820]
0x090c1400 JavaThread "Thread-36" [_thread_blocked, id=2160]
0x090c1000 JavaThread "thread applet-Matching.class" [_thread_blocked, id=1448]
0x090bd000 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=1900]
0x090f3400 JavaThread "AWT-Shutdown" [_thread_blocked, id=856]
0x09105c00 JavaThread "Thread-34" [_thread_in_native, id=2636]
0x09d30400 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=2824]
0x09112800 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=3324]
0x09106800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3744]
=>0x09104800 JavaThread "Java2D Disposer" daemon [_thread_in_native, id=3460]
0x09050400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=2996]
0x0904b800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3456]
0x0904a400 JavaThread "Attach Listener" daemon [_thread_blocked, id=2988]
0x09049800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2928]
0x09041800 JavaThread "Finalizer" daemon [_thread_blocked, id=3912]
0x09040800 JavaThread "Reference Handler" daemon [_thread_blocked, id=1880]
Other Threads:
0x09037800 VMThread [id=3084]
0x0906b000 WatcherThread [id=1552]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 960K, used 582K [0x20970000, 0x20a70000, 0x210d0000)
eden space 896K, 57% used [0x20970000, 0x209f1998, 0x20a50000)
from space 64K, 100% used [0x20a60000, 0x20a70000, 0x20a70000)
to space 64K, 0% used [0x20a50000, 0x20a50000, 0x20a60000)
tenured generation total 4096K, used 2468K [0x210d0000, 0x214d0000, 0x26970000)
the space 4096K, 60% used [0x210d0000, 0x21339120, 0x21339200, 0x214d0000)
compacting perm gen total 12288K, used 2033K [0x26970000, 0x27570000, 0x2a970000)
the space 12288K, 16% used [0x26970000, 0x26b6c670, 0x26b6c800, 0x27570000)
ro space 8192K, 62% used [0x2a970000, 0x2ae6e4e8, 0x2ae6e600, 0x2b170000)
rw space 12288K, 52% used [0x2b170000, 0x2b7b0e78, 0x2b7b1000, 0x2bd70000)
Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f5000 C:\WINDOWS\system32\kernel32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x7e410000 - 0x7e4a0000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x7e290000 - 0x7e3ff000 C:\WINDOWS\system32\SHDOCVW.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x754d0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x771b0000 - 0x77256000 C:\WINDOWS\system32\WININET.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x0a000000 - 0x0a012000 C:\WINDOWS\system32\EntApi.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.dll
0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\comctl32.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x75f80000 - 0x7607d000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\appHelp.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x7e1e0000 - 0x7e280000 C:\WINDOWS\system32\urlmon.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x77a20000 - 0x77a74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000 C:\WINDOWS\System32\CSCDLL.dll
0x71b20000 - 0x71b32000 C:\WINDOWS\system32\MPR.dll
0x75f60000 - 0x75f67000 C:\WINDOWS\System32\drprov.dll
0x71c10000 - 0x71c1e000 C:\WINDOWS\System32\ntlanman.dll
0x71cd0000 - 0x71ce7000 C:\WINDOWS\System32\NETUI0.dll
0x71c90000 - 0x71cd0000 C:\WINDOWS\System32\NETUI1.dll
0x71c80000 - 0x71c87000 C:\WINDOWS\System32\NETRAP.dll
0x71bf0000 - 0x71c03000 C:\WINDOWS\System32\SAMLIB.dll
0x75f70000 - 0x75f79000 C:\WINDOWS\System32\davclnt.dll
0x10000000 - 0x10010000 C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
0x78130000 - 0x781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a 1e18e3b_8.0.50727.163_x-ww_681e29fb\MSVCR80.dll
0x6d7c0000 - 0x6d839000 C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
0x7c340000 - 0x7c396000 C:\Program Files\Java\jre1.6.0_01\bin\MSVCR71.dll
0x00fb0000 - 0x012ea000 c:\program files\google\googletoolbar2.dll
0x7d1e0000 - 0x7d49e000 C:\WINDOWS\system32\msi.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\MSIMG32.dll
0x01320000 - 0x01374000 C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\sw g.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x75e90000 - 0x75f40000 C:\WINDOWS\system32\SXS.DLL
0x013d0000 - 0x01458000 C:\WINDOWS\system32\shdoclc.dll
0x01460000 - 0x01725000 C:\WINDOWS\system32\xpsp2res.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\mlang.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.DLL
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x77c70000 - 0x77c93000 C:\WINDOWS\system32\msv1_0.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x605d0000 - 0x605d9000 C:\WINDOWS\system32\mslbui.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x5e0c0000 - 0x5e0cd000 C:\WINDOWS\system32\pstorec.dll
0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL
0x7dc30000 - 0x7df21000 C:\WINDOWS\System32\mshtml.dll
0x746c0000 - 0x746e7000 C:\WINDOWS\System32\msls31.dll
0x746f0000 - 0x7471a000 C:\WINDOWS\System32\msimtf.dll
0x5c2c0000 - 0x5c300000 C:\WINDOWS\ime\sptip.dll
0x74c80000 - 0x74cac000 C:\WINDOWS\system32\OLEACC.dll
0x76080000 - 0x760e5000 C:\WINDOWS\system32\MSVCP60.dll
0x02550000 - 0x02561000 C:\WINDOWS\IME\SPGRMR.DLL
0x02570000 - 0x025cb000 C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x325c0000 - 0x325d2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x18030000 - 0x1803b000 C:\Program Files\Network Associates\VirusScan\scriptproxy.dll
0x12400000 - 0x12466000 C:\Program Files\Network Associates\VirusScan\mytilus.dll
0x12580000 - 0x12585000 C:\Program Files\Network Associates\VirusScan\Res09\McShield.dll
0x12000000 - 0x122af000 C:\Program Files\Common Files\Network Associates\Engine\mcscan32.dll
0x75c50000 - 0x75cbe000 C:\WINDOWS\system32\JScript.dll
0x73300000 - 0x73367000 C:\WINDOWS\system32\VBScript.dll
0x73dd0000 - 0x73ece000 C:\WINDOWS\system32\MFC42.DLL
0x76200000 - 0x76271000 C:\WINDOWS\System32\mshtmled.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x71d40000 - 0x71d5c000 C:\WINDOWS\System32\actxprxy.dll
0x6bdd0000 - 0x6be06000 C:\WINDOWS\System32\dxtrans.dll
0x6d430000 - 0x6d43a000 C:\WINDOWS\System32\ddrawex.dll
0x73760000 - 0x737a9000 C:\WINDOWS\System32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\System32\DCIMAN32.dll
0x6be10000 - 0x6be6a000 C:\WINDOWS\System32\dxtmsft.dll
0x6d6b0000 - 0x6d6d1000 C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
0x6d4a0000 - 0x6d4bb000 C:\Program Files\Java\jre1.6.0_01\bin\jpiexp.dll
0x6d250000 - 0x6d261000 C:\Program Files\Java\jre1.6.0_01\bin\deploy.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x6d4f0000 - 0x6d514000 C:\Program Files\Java\jre1.6.0_01\bin\jpishare.dll
0x06d80000 - 0x06fc7000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\client\jvm.dll
0x6d310000 - 0x6d318000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\hpi.dll
0x6d770000 - 0x6d77c000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\verify.dll
0x6d3b0000 - 0x6d3cf000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\java.dll
0x6d7b0000 - 0x6d7bf000 C:\PROGRA~1\Java\JRE16~1.0_0\bin\zip.dll
0x6d000000 - 0x6d1c3000 C:\Program Files\Java\jre1.6.0_01\bin\awt.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x6d2b0000 - 0x6d303000 C:\Program Files\Java\jre1.6.0_01\bin\fontmanager.dll
0x6d480000 - 0x6d498000 C:\Program Files\Java\jre1.6.0_01\bin\jpicom.dll
0x6d570000 - 0x6d583000 C:\Program Files\Java\jre1.6.0_01\bin\net.dll
0x09a30000 - 0x09a6b000 C:\Program Files\Java\jre1.6.0_01\bin\regutils.dll
0x09a80000 - 0x09a9d000 C:\WINDOWS\system32\xpsp3res.dll
0x6d220000 - 0x6d243000 C:\Program Files\Java\jre1.6.0_01\bin\dcpr.dll
0x6d590000 - 0x6d599000 C:\Program Files\Java\jre1.6.0_01\bin\nio.dll
0x6cc60000 - 0x6cc6b000 C:\WINDOWS\System32\dispex.dll
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE16~1.0_0\lib\deploy.jar;C:\P ROGRA~1\Java\JRE16~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.6.0_01 -Djavaplugin.nodotversion=160_01 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE16~1.0_0 -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE16~1.0_0\clas ses -Xbootclasspath/a:C:\PROGRA~1\Java\JRE16~1.0_0\lib\deploy.jar;C:\P ROGRA~1\Java\JRE16~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.6.0_01 -Djavaplugin.nodotversion=160_01 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE16~1.0_0
java_command: <unknown>
Launcher Type: generic
Environment Variables:
PATH=C:\PROGRA~1\Java\JRE16~1.0_0\bin;C:\Program Files\Internet Explorer;;C:\Program Files\Microsoft Office\OFFICE11\;C:\WINDOWS\system32;C:\WINDOWS;C: \WINDOWS\System32\Wbem;.
USERNAME=watsonb
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel

--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 2
CPU:total 1 family 15, cmov, cx8, fxsr, mmx, sse, sse2, ht
Memory: 4k page, physical 251976k(41856k free), swap 619464k(204880k free)
vm_info: Java HotSpot(TM) Client VM (1.6.0_01-b06) for windows-x86, built on Mar 14 2007 00:24:02 by "java_re" with unknown MS VC++:1310


Cheers
Chantelle

Some people have had trouble with Java 1.6.0_01. Try this version instead. Use the JRE offline installer & remove your current Java version before you install this one.
Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11

Or, if you've been using that 1.6.0_01 successfully for a long time & want to keep it, you could try reinstalling that version. Use the JRE offline installer & remove your current version before you reinstall.
Archive: Download Java Platform Standard Edition (Java SE) 6u1

Thanks for that, I'll give it a go