Hi,

I've had the pro installed on my computer, but due to a virus, it is no longer, i've kept my receipt and downloading instructions. But when I attempt to redownload and it asks for my email address that I had used to originally download it, it comes back as never having said email address on file. And I refuse to pay for something that I have already paid for, for which I have stated that I have a reciept for. IF someone in the management area or whatever can do something I would appreciate it, as I can't even get into the help cause it wants the email addy, grrrrrrrrrr

thanks

We don't work for LW, we're volunteers

How long ago did you buy Pro, who did you pay & how much did you pay? Up until recently, Pro entitled the purchaser to 6 months worth of free updates & email support. They've just introduced a 1 year deal as well.

Unless you bought Pro from the official site & your Pro is still current (ie within the stated time period for updates & support), your email address won't be in the database.

It was bought from the official site, the date of the email receipt that I have is Nov. 05, but there should be available somewhere a version that I can be able to redownload. Barring that maybe they should send out an actual disc with purchase to prevent cases like this

If you bought in Nov '05 then your Pro's way out of date & your email address will be long gone from the database.

I think there should be something included in the Pro info to let users know that they should save & back up their Pro installers. It's been suggested, but so far nothing's been done about it.

In your case, you've either got the choice of downloading the free version or buying Pro again. Sorry, but that's it

squirty101's other thread merged with this one to save endless confusion & unnecessary posts This is why we ask people not to double/multiple post.
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The people at LimeWire are a bunch of scumbags quite frankly! Yes, I guess when I bought it they said you get 6 months of free updates, but I had forgotten. When they themselves urged me to download the latest version, there was NOTHING to indicate to me again that I would lose my PRO privileges...Strictly legal I guess, but s****y customer relations...

Too bad LimeWire is one of the few free file sharers left or I'd drop them in a heartbeat...I despise tricksters like them!

thx for your input birdy, i appreciate it