Problem with PRO Install

[DaveyRay]

I recently attempted to download the PRO edition of limewire to my laptop. After going through the payment and installation steps etc.... i trie to start up limewire and a box kept appearing telling me there was an error and it would not start. I went back to Limewire.com and attempted to contact customer services to be told that i could only get them if i was a pro user. I entered the e-mail i just used for my PRO edition and it told me it was not registered. Then nothing would work so i attempted to download the basic edition to see if it would throw anything up about an existing version, but it just deleted all the files. I have now ended up with the basic version, where i started, and as far as i know, the money has been paid. Can anybody tell me how i can rectify this? I could do with speaking to someone, via e-mail as i'm in the uk, to get the download files back for the PRO edition.
Please help!