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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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  #11 (permalink)  
Old March 13th, 2002
dimagor
Guest
 
Posts: n/a
Default

Quote:
Originally posted by HeadHolio
Whoa, my intention wasn't to insult you. I was trying to say that the developers probably have bigger badder bugs to work on, or they just can't track down this perticular bug. How do you know they aren't doing their best? You really shouldn't critisice the developers, especially when your sitting there leeching and not helping out. However, if you are a paying customer and own a copy of Limewire Pro, then you have my sincerest apologies.
I'm not angry because of all those small bugs, I don't really care about them.
But I DO care about the download resume problem, that attacks almost every LimeWire user (Read the giant thread). And they aren't fixing it.

I'm don't know Java, so I can't fix those problems by myself.
  #12 (permalink)  
Old March 14th, 2002
Gnutella Admirer
 
Join Date: September 3rd, 2001
Posts: 63
HeadHolio is flying high
Lightbulb

I agree that bugs should be brought up. And I agree that some bugs are terrible, and should be fixed. But if you know anything about developing applications then you'd also know that sometimes, you have to find the bugs (in the code), before you can fix them. And finding bugs isn't always an easy task. What I'm trying to say is that if the bug has been brought up, and the developers are aware of it, then you can be sure that they are looking into it. Just because they haven't fixed it yet does NOT mean that they have abandoned it. And that's where I offered the suggestion that if you don't think the developers are capable enough, and you think you can do BETTER, then by all means try! The source is there. I'm sorry, but I cringe every time I hear complaints like this.
  #13 (permalink)  
Old March 14th, 2002
dimagor
Guest
 
Posts: n/a
Default

Quote:
Originally posted by HeadHolio
I agree that bugs should be brought up. And I agree that some bugs are terrible, and should be fixed. But if you know anything about developing applications then you'd also know that sometimes, you have to find the bugs (in the code), before you can fix them. And finding bugs isn't always an easy task. What I'm trying to say is that if the bug has been brought up, and the developers are aware of it, then you can be sure that they are looking into it. Just because they haven't fixed it yet does NOT mean that they have abandoned it. And that's where I offered the suggestion that if you don't think the developers are capable enough, and you think you can do BETTER, then by all means try! The source is there. I'm sorry, but I cringe every time I hear complaints like this.
I agree with you, but:

1. The download resume bug exists since version 1.8 (and yes, I think that if LimeWire would actually check the checksum of the file instead of it's name and size, this problem wouldn't exist anymore [bearshare uses HASH], and I don't know Java, so I can't do anything).
2. This thread is the biggest thread that I have ever seen, and the least they can do is reply to it.
3. The developers very rarely read the forum, and they are not aware about the bugs (For example, Vinnie, the creator of Bearshare, and Sam (Bearshare's staff), always reply to threads, and they are aware about the bugs).
4. They prefer to add feautures like internal video player instead of working ALL the time on that specific bug, until it's fixed (I understand that new feautures must be added, but what's the point if you can't download anything?).

I'm not saying that the developers aren't doing anything, I'm saying that instead of working on other feautures, they should work on the download resume bug, that really annoys me and other people. I have a dial-up connection, and when I download 80% of a 200MB file, and then the download is interrupted, and I have to start downloading the file from the beggining, it's REALLY annoying.
  #14 (permalink)  
Old March 14th, 2002
Gnutella Admirer
 
Join Date: September 3rd, 2001
Posts: 63
HeadHolio is flying high
Default

Gotcha.

1. Limewire is probably going to release a new version with hashes soon. So why should they waste time improving an outdated download resume scheme?

2. I completely agree. Where are you developers? I sure hope you are coding something useful, and not throwing a big party with all of the money you have been making. (You could have at least invited me!!!) Anyways, if you REALLY want to get their attention, then I suggest you post to the developers mailing list which you can find on Limewire.org or just email Adam or Greg. No use bitching here especially if you know that nobody is listening.

3. Vinnie and his crew do a great job about replying to the public (sometimes too much). Limewire could definately learn a few things from them to improve their customer service.

4. You can't stop and drop everything because of a few bugs. A lot of the time, bugs are found while adding new features to a program. Besides, I haven't had ANY problems with Limewire, and I would personally LOVE to see hashes implemented RIGHT NOW. To hell with the few minor bugs that are ****ing off those unfortunate few. Heh, but that's just me
  #15 (permalink)  
Old March 15th, 2002
dimagor
Guest
 
Posts: n/a
Thumbs up

Well, I guess we finally agree
  #16 (permalink)  
Old April 3rd, 2002
Unregistered
Guest
 
Posts: n/a
Lightbulb Developers ARE working

Don't criticize developers too much. They are a small team of a few persons (7 incuding commercials ?) and have to cope with other developers needs and discussions to also discuss about the shared Gnutella protocol issues and network safety and scalability.

They work also with other LimeWire developers spread worldwide who send them suggestions of patches, and software behavior analysis.

And yes, they can have some vacation, and have spare time, out of their job. So things won't get fixed at your immediate needs, but bugs ARE tracked and discussed. Even a single new feature will take weeks before being implemented. For example, internationalization is working since nearly 2 months, and should have been integrated in the 2.3 release. It will probably be there in 2.4. Some bugs are really difficult and correcting them collides with other works in progress or involves structural changes.

They have priorities, and deadlines for their marketing needs. Having to pay 7 people is a huge task, and their work is honest. Open-Sourcing the software is a way to reduce the cost of the development, so it reduce the needs of aggressive advertizing, and LimeWire has already gained better support by its users because ads are carefully limited.
  #17 (permalink)  
Old April 18th, 2002
chummy
Guest
 
Posts: n/a
Smile RE: Limewire 2.3 Pro

I bought Limewire Pro a week ago and have succesfully downloaded a few files, but have found a few glitches as well, especially in the Library and Help areas.
As for fixes lets hope that they fix download problems first rather than ones like playing songs etc.. After all, what is the main purpose of Limewire anyway?
 


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