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Open Discussion topics Discuss the time of day, whatever you want to. This is the hangout area. If you have LimeWire problems, post them here too.


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Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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Violation of any of these rules will bring consequences, determined on a case-by-case basis.


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  #1 (permalink)  
Old June 17th, 2005
Novicius
 
Join Date: June 17th, 2005
Posts: 1
mikethefresh is flying high
Question Customer Support Phone number?

I am having problems connecting to the Gnutella server. I changed my firewall settings, but still i can not connect. As a result i can not serch for or download music. I followed the step by step instructions on the web site for Windows users, but still no result. Is their anyone out there who knows what my prblem may be, or a help desk phone number for Lime Wire i can call.

Thank You,

Mike
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  #2 (permalink)  
Old June 17th, 2005
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Location: Middle of the ocean apparently (middle earth)
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LW support does not have a telephone no. If you're a pro user you can email them.

Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?


Can you give us a total desciption of your set up:
1. OS version? (eg: Windows 98)
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (home, school, work, etc.)?
8. What version of Limewire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your isp provider?
10. Is this a your 1st try at LW or is this a new problem with an experienced user.
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  #3 (permalink)  
Old July 18th, 2008
Novicius
 
Join Date: July 18th, 2008
Posts: 1
qdwace07 is flying high
Default same

I am having this same problem as Mike is having. What can I do to fix this?

Thanks, Quinn
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  #4 (permalink)  
Old July 18th, 2008
Lord of the Rings's Avatar
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Location: Middle of the ocean apparently (middle earth)
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There is no Gnutella server. There is the gnutella network which is a protocol. You connect to other users like yourself. To help connect you connect through ultrapeers. Basic LW users connect to 3 UP's, Pro users 5.

Check options here first: http://www.gnutellaforums.com/connec...t-connect.html
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  #5 (permalink)  
Old July 21st, 2008
Novicius
 
Join Date: July 21st, 2008
Location: I LIVE IN HOUSTON TEXAS.
Posts: 2
GREEDY1 is flying high
Unhappy Help

Sorry to bother everyone but iam new and iam having trouble starting my limewire I already downloadded java and the pro limewire but when I try to start the limewire it gives me a fatal error screen. It says limewire has encountered a fatal internal error and will now exit. it says it might me caused by a corrupted installation. I tried downloadding it again but it wont take my email. Iam new with computer software installation so I dont now much. Ive been trying to find a number to get help since they say they have someone to help me but nothing. So if there is anyone out there that can give me a number or help i would appriciate it. thank u.
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  #6 (permalink)  
Old July 21st, 2008
Lord of the Rings's Avatar
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If you bought Pro, then go to the customer support section: Lime Wire » LimeWire PRO Support Center

Otherwise, or in the meantime, please supply these details: System details - help us to help you (click on blue link)
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  #7 (permalink)  
Old July 21st, 2008
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Join Date: June 19th, 2002
Location: Your Worst Nightmare
Posts: 2,987
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__________________


So Long and Thanks for All the Files
_____________________________________________

Beware of the big 3 insurance companies in Texas! Read your policies carefully (maybe you'll need a lawyer) Allstate, Farmers & State Farm are overextended and their 'coverage' is worthless...a true waste of your money Read This
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  #8 (permalink)  
Old March 16th, 2009
Disciple
 
Join Date: February 27th, 2009
Posts: 10
57hcarpenter is flying high
Default Same Problem

Limewire Will Not Stay Connected. I Have Emailed "tech" Support And Keep Getting Referred To Generic Help Pages With Intervetions I Have Already Tried. Is There A Way To Talk To An Actual Person?
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  #9 (permalink)  
Old March 16th, 2009
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They do not have a phone number for support. Wow how many times do we need to say this, They do not do support via telephone.
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  #10 (permalink)  
Old March 16th, 2009
Disciple
 
Join Date: February 27th, 2009
Posts: 10
57hcarpenter is flying high
Default ??

What is one to do if problems are not resolved with pre printed answers on help pages?
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