1. what OS version (eg: Windows 98, XP,OSX, Vista) ? XP
2. What firewalls you have ? Windows, router
3. How much ram ? 512
4. Hard Disk space available ? 20g
5. Connection type (eg: dialup, broadband, cable, etc.) ? DSL
6.Modem what brand name & model numbers ? Actiontec RI408 - brand new.
7.Router brand name & model numbers ? Lynksys 4port router BEFSR41
8. Where are you trying to connect from (house, apartment complex, school, student accommodation, work, etc.) ? home - currently at work because I can't get online at home. No LW at work - not allowed.
9. What version,LimeWire & Java, are you using. Go to L/W's Help/About L/W, THIS show both LW & Java version.? Just downloaded it 4.12.1? Java - will have to look later
10. Who is your ISP provider (Internet Service Provider) ? Qwest
11. Do this test click here:
http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ? Cannot connect - even before I got totally shut down
12. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. Router connects to PC and Xbox 360
13. Is this your 1st try at LW, or is this a new problem with an experienced user.? After installing Websweeper, sweeping PC, getting rid of viruses, removed LW, removed all other virus programs - starting over again.
14. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ? Yes - hence trying to fix issues
15. Have you given full permissions for LimeWire to pass through your Firewall ? ???? Added Gnutella to Win Firewall, UPnP to router
16. XP users, Please state XP firewall on or off.? ON
17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ? Don't know - system just updated something but now I am not online.
If Windows Updates are not seen, Tick the box at top of page, (show updates)
18. Are you using Manual Port faward in LimeWire OR UPnP ? UPnP on router enabled. Gnutella port matches LW port in advanced tab.
OK - so I cannot connect at home anymore after doing the Gnutella change in the Win Firewall. So I restored to default in the Win Firewall and still NADA!
