ok i got that i have done all the steps n i steel cant connect help

1 window vista ( the computer is a acer)
2 windows firewall n i have norton internet security
3?????
4 acer c: 104 gb free of 145 gb n data d: 145 gb free of 145 gb
5 i have high speed internet its verizon high speed internet
6 model 6100 verizon ***
7 house
8 verizon high speed internet
9 LW 4.18.3 java 1.6.0_02
10 it says that the internet cannot display that page
11 no i only have 1 computer n i dont kno wat p2p means so i guess no
12 no i had LW before but it stop workin and i deleted n im tryin it again but its steeel not working so i decided to try to fix it
13 yes
14 ???
15 norton internet security
16 USA