Hello...I am new to this group, but cannot seem to get any answers for my current problem with LimeWire PRO. In fact, I feel the tech who answered my request was downright rude. Here is what I wrote (and this was a second request on my part after waiting for over a week):

"Hello! I just renewed because I got a renewal notice, but the version I am being offered is one I already have. Also, I think I actually renewed EARLY. Will I still get credit for me whole six-month contract from the last time I renewed in February? When will me new contract date start? Thank you! THIS IS MY SECOND REQUEST ASKING FOR HELP. I HOPE SOMEONE WILL ANSWER THIS TIME! I THOUGHT THE PRO VERSION INCLUDED TECH HELP. PLEASE RESPOND!"

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PROBLEM: Other Issues

OS: Windows_XP_home_edition

LW VERSION: 4.18.3

CONNECTION: DSL

JAVA VERSION: Java_1.6

LAST PURCHASE: 2008-07-27 18:12:09-04

I'll admit I was, and still am, frustrated with not getting a response to my first query, but here is the answer I received from my "second request":

Quoting service@limewire.com:

"If you send ANY further messages, like the one below, you will get NO
FURTHER SUPPORT. We appreciate your PATIENCE.

Thanks,
Zenzele"

Now, I don't know what anyone else thinks, but I think that was quite uncalled for and very rude. I have been a supporter of LimeWire PRO now for a very long time and have only asked for help on a couple of occasions. Maybe Zenzele was having a bad day, but PLEASE, would it hurt to be a little more professional? I believe I have a legitimate complaint here and would appreciate hearing what anyone else has to say about it and if anyone else has received this kind of "help".

Thank you!