|
| |||||||
| Register | FAQ | The Twelve Commandments | Members List | Calendar | Arcade | Find the Best VPN | Search | Today's Posts | Mark Forums Read |
| Open Discussion topics Discuss the time of day, whatever you want to. This is the hangout area. If you have LimeWire problems, post them here too. |
| Welcome To Gnutella Forums You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content, fun aspects such as the image caption contest and play in the arcade, and access many other special features after your registration and email confirmation. Registration is fast, simple and absolutely free so please, join our community today! (click here) (Note: we use Yandex mail server so make sure yandex is not on your email filter or blocklist.) Confirmation emails might be found in your Junk folder, especially for Yahoo or GMail. If you have any problems with the Gnutella Forum registration process or your Gnutella Forum account login, please contact us (this is not for program use questions.) Your email address must be legitimate and verified before becoming a full member of the forums. Please be sure to disable any spam filters you may have for our website, so that email messages can reach you. Note: Any other issue with registration, etc., send a Personal Message (PM) to one of the active Administrators: Lord of the Rings or Birdy. Once registered but before posting, members MUST READ the FORUM RULES (click here) and members should include System details - help us to help you (click on blue link) in their posts if their problem relates to using the program. Whilst forum helpers are happy to help where they can, without these system details your post might be ignored. And wise to read How to create a New Thread Thank you If you are a Spammer click here. This is not a business advertising forum, all member profiles with business advertising will be banned, all their posts removed. Spamming is illegal in many countries of the world. Guests and search engines cannot view member profiles. Deutsch? Español? Français? Nederlands? Hilfe in Deutsch, Ayuda en español, Aide en français et LimeWire en français, Hulp in het Nederlands Forum Rules Support Forums Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent). If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help. If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started. When posting, please include details for: Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network. Members need to supply these details >>> System details - help us to help you (click on blue link) Moderators There are senior members on the forums who serve as Moderators. These volunteers keep the board organized and moving. Moderators are authorized to: (in order of increasing severity) Move posts to the correct forums. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum. Edit posts. Moderators will edit posts that are offensive or break any of the House Rules. Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted. Restrict members. This is one of the last punishments before a member is banned. Restrictions may include placing all new posts in a moderation queue or temporarily banning the offender. Ban members. The most severe punishment. Three or more moderators or administrators must agree to the ban for this action to occur. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration. The Rules 1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement. 2. Spamming and excessive advertising will not be tolerated. Commercial advertising is not allowed in any form, including using in signatures. 3. There will be no excessive use of profanity in any forum. 4. There will be no racial, ethnic, or gender based insults, or any other personal attacks. 5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive. Picture sample attachments in posts must not include copyright infringement. 6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem. 7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required. 8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning. 9. Multiple copies of the same post will not be tolerated. Post your question, comment, or complaint only once. There is no need to express yourself more than once. Duplicate posts will be deleted with little or no warning. Keep in mind a forum censor may temporarily automatically hold up your post, if you do not see your post, do not post again, it will be dealt with by a moderator within a reasonable time. Authors of multiple copies of same post may be dealt with by moderators within their discrete judgment at the time which may result in warning or infraction points, depending on severity as adjudged by the moderators online. 10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents. 11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection. 12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban. 13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts. 14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam. 15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues. Violation of any of these rules will bring consequences, determined on a case-by-case basis. Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community. |
 |
| | LinkBack | Thread Tools | Display Modes |
August 4th, 2008
| |||
| |||
 Unnecessary rudeness from LimeWirePRO tech help!  Hello...I am new to this group, but cannot seem to get any answers for my current problem with LimeWire PRO. In fact, I feel the tech who answered my request was downright rude. Here is what I wrote (and this was a second request on my part after waiting for over a week):"Hello! I just renewed because I got a renewal notice, but the version I am being offered is one I already have. Also, I think I actually renewed EARLY. Will I still get credit for me whole six-month contract from the last time I renewed in February? When will me new contract date start? Thank you! THIS IS MY SECOND REQUEST ASKING FOR HELP. I HOPE SOMEONE WILL ANSWER THIS TIME! I THOUGHT THE PRO VERSION INCLUDED TECH HELP. PLEASE RESPOND!" --------------------------------------------------- PROBLEM: Other Issues OS: Windows_XP_home_edition LW VERSION: 4.18.3 CONNECTION: DSL JAVA VERSION: Java_1.6 LAST PURCHASE: 2008-07-27 18:12:09-04 I'll admit I was, and still am, frustrated with not getting a response to my first query, but here is the answer I received from my "second request": Quoting service@limewire.com: "If you send ANY further messages, like the one below, you will get NO FURTHER SUPPORT. We appreciate your PATIENCE. Thanks, Zenzele" Now, I don't know what anyone else thinks, but I think that was quite uncalled for and very rude. I have been a supporter of LimeWire PRO now for a very long time and have only asked for help on a couple of occasions. Maybe Zenzele was having a bad day, but PLEASE, would it hurt to be a little more professional? I believe I have a legitimate complaint here and would appreciate hearing what anyone else has to say about it and if anyone else has received this kind of "help". Thank you!  |
|
August 4th, 2008
| ||||
| ||||
 I can see why you feel frustrated, but we really can't help you here because we are just volunteers offering p2p advice...Actually most of us here have never had any correspondence with anyone from Pro tech support... That being said, most of the people that use Limewire Pro end up comming here anyway for advice because they don't seem to get it through the support they are promised when they pay for Pro... My opinion: stick to the free basic 
__________________ If you dont live for something... You die for nothing... |
|
August 4th, 2008
| ||||
| ||||
| I'm curious to see your first request for assistance.  Purely out of curiosity.Normally when you are nearing the end of your Pro support, they will send an email, I think at beginning of last month, then each week or something. Also on your Pro download page over the last month it will state your support is nearing an end. You will have received an email reply with a link to your new download page for Pro. * Remember to Bookmark your new Pro download page. Then check it periodically. Also if you see any update warnings whilst using LW, never click the update option else you will end up with LW Basic. Only get updates from your Pro download page. |
|
August 4th, 2008
| |||
| |||
| Unnecessary rudeness from LimeWire PRO tech help! Hello Lord of the Rings: Thank you for your response. Yes, I did get an e-mail with a notice that my term was about to expire. That is why I renewed, but I had just updated and my updated version is the same as the version they wanted me to download after I renewed. That was what "sparked" my questions. The following is my first note to them, as you said you were curious to see it, and their answer, which was fine, follows: "Hello! I just renewed because I got a renewal notice, but the version I am being offered is one I already have. Also, I think I actually renewed EARLY. Will I still get credit for me whole six-month contract from the last time I renewed in February? When will me new contract date start? Thank you!" --------------------------------------------------- PROBLEM: Downloading_LW_Installer OS: Windows_XP_home_edition LW VERSION: 4.18.3 CONNECTION: DSL JAVA VERSION: Java_1.6 LAST PURCHASE: 2008-07-27 18:12:09-04 --------------------------------------------------- "The LimeWire Tech Support Team has received a copy of this email. Soon you will get a response on this Issue. Thanks." As you can see, the first response was "as expected"...quite civil and polite. I then waited for over a week and made my request again, only I wanted them to know that I wasn't going away and would require an answer. If I knew how to get in touch with this person's manager, I would. I don't think Zenzele is cut out for this type of work! I dug through my papers from a couple of years ago when I originally signed up and found a phone number which I have phoned and had to leave a message. We'll see if that brings any help at all. Thanx, again! MERI |
|
August 4th, 2008
| |||
| |||
| Hello, Wondering Why...Didn't mean to skip over you. Thank you for your help, as well. If I'm going to be treated that badly, I just may go back to LW basic, as you suggest. We'll see what happens. I just thought that when you paid for something, the tech would at least make an attempt to help. I am quite disappointed and wonder where this person, Zenzele, learned his or her manners. I guess the sad fact is that he or she never did learn ANY manners...right? |
|
August 4th, 2008
| ||||
| ||||
| the sad fact is that the whole concept of support from LW is a farking joke...it would be a very cold day in hell before I ever paid for that worthless 'product'....
__________________  So Long and Thanks for All the Files _____________________________________________ Beware of the big 3 insurance companies in Texas! Read your policies carefully (maybe you'll need a lawyer) Allstate, Farmers & State Farm are overextended and their 'coverage' is worthless...a true waste of your money Read This |
|
August 4th, 2008
| |||
| |||
| PEERLESS, what do you suggest as a good program to download music? Thanx for whatever you can help me with. MERI |
|
August 4th, 2008
| ||||
| ||||
| Personally I use a combination of Phex, LimeWire for music, & Azureus for other items. Though even better options are available via torrents such as lossless music on occasions. I use Phex because it reaches other gnutella program clients not only LW users. Whereas LW mostly only finds & downloads from other LW users. LW also greatly biases Uploads toward other LW users, which is unfortunate since there are so many other gnutella programs & users out there. So Phex is great for those harder to find files in particular. For torrents I definitely favor Azureus (mac/windows), though there's other good ones out there for Windows users too. |
|
August 4th, 2008
| ||||
| ||||
| I've found Phex to be a much better client than LW....I always connect as an ultrapeer and get good search results...
__________________ So Long and Thanks for All the Files _____________________________________________ Beware of the big 3 insurance companies in Texas! Read your policies carefully (maybe you'll need a lawyer) Allstate, Farmers & State Farm are overextended and their 'coverage' is worthless...a true waste of your money Read This |
|
August 5th, 2008
| |||
| |||
| Thank you, Lord of the Rings and Peerless! I will check out the programs you suggested. |
|
| Thread Tools | |
| Display Modes | |
| |
Linear Mode
