Hello, Wondering Why...Didn't mean to skip over you. Thank you for your help, as well. If I'm going to be treated that badly, I just may go back to LW basic, as you suggest. We'll see what happens. I just thought that when you paid for something, the tech would at least make an attempt to help. I am quite disappointed and wonder where this person, Zenzele, learned his or her manners. I guess the sad fact is that he or she never did learn ANY manners...right?