after i emailed them my limewire pro was deactivated , bank is going to file after it posts as it is still a pending charge. finally got phone number and called . they said they canceled account and will refund money. then told me its 12.97 plus 9.95 a year , not what ad said , i went back and made copy of ad for prove. but there is a new limewire but not for free . plus found 3 trojins had been caught by sercurity system. do not recomend it.