Hi Joe, reason I asked about laptop is because laptops might have another option that might make a difference. Check the following link:
https://www.easeus.com/file-recovery...0-upgrade.html
The website is actually for selling data retrieval software, but the suggestions they make to try first are worthy of mention here.

Another site here https://www.pttrns.com/how-to-fix-th...on-windows-10/ but ignore the advertisements.