Help please

r1nters · #1 (**permalink**) November 17th, 2006

My son has subscribed to Limewire but has had no luck connecting. Its the classic 1 bar and firewall issue. Answers to questions are:

1. OS version? Windows XP Home

2. What firewalls you have? F-Secure

3. How much ram? 512mb

4. Hard Disk space available? 45 Gb

5. Connection type? (eg: dialup, broadband, cable, etc.) broadband

6. Modem & router brand name & model numbers? Thomson Speedtouch 330

7. Where are you trying to connect from (home, school, work, etc.)? At home

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. limewire 4.12.6 Pro Java 1.5.0_01

9. Who is your ISP provider (Internet Service Provider)? Tesco

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? says "Your test worked!"

11. Are you sharing the connection with other computers or p2p sharing programs? No

12. Is this a your 1st try at FW or is this a new problem with an experienced user. First try

13. Do you see a brick wall in front of the blue world icon at the bottom of FW's interface? Yes

Hope I've answered these satisfactorily. If not, please let be gentle!

Lord of the Rings · #2 (**permalink**) November 17th, 2006

I've never heard of F-Secure. If you're using a 3rd party firewall, then disable XP's firewall: http://www.gnutellaforums.com/showth...842#post178842

wondering why · #3 (**permalink**) November 17th, 2006

Also the Thomson Speedtouch modems have the Nat firewall built in...

Lotr,
This is what happened to UK Bob and his instructions ended up being the same as mine, although he had a different model number to what I had...

Lord of the Rings · #4 (**permalink**) November 17th, 2006

Can you quote the instructions here then? Please, please ... lol

wondering why · #5 (**permalink**) November 17th, 2006

Yep no worries, lmao...

This is the instructions for my model, now if your modem looks like this one when you log into it, follow this guide to the T, there is a part at the end I can help you with if you get stuck, but we will have to be on at the same time to discuss this step by step...
http://www.portforward.com/english/r...6/Limewire.htm

If your modem doesn't look like this, try these instructions...
http://www.portforward.com/english/r...l/Limewire.htm

r1nters · #6 (**permalink**) November 17th, 2006

Lord of The Rings. F-Secure is Finnish. Website can be found at www.f-secure.com. It came packaged with my broadband. The Windows XP firewall is disabled. Thanks for all the rest of the advice. I'll check it out and get back to you later.

wondering why · #7 (**permalink**) November 18th, 2006

Quote:

Originally Posted by Only A Hobo

The Thopson Speed touch 330 is a simple model . I have one and not the one UKBob had all the problems with. There is no Nat firewall afaik. We discussed this at the time in that thread wherever it was lol

Oh cool then, I was under the impression that they all had the Nat Firewall, maybe the earlier models don't...Cheers Hobo...

r1nters · #8 (**permalink**) November 18th, 2006

People,

I followed the instructions on the link posted by Wondering Why. I got stuck at "enter the IP address of your router" but wen I went back to Limewire it was Turbo Charged and the brick wall had been demolished.

I'm not sure at which point the wall was bulldozed but I suspect it was the entry of the static IP address information.

Many, many thanks to you all.

wondering why · #9 (**permalink**) November 18th, 2006

That's excellent, whatever happened you got it to work, so that's great....

ukbobboy01 · #10 (**permalink**) November 18th, 2006

Hi WW and Hobo

Although this thread is finished, the problem has been solved, I just want to throw in a little bit of extra info.

1) The Thompson 330 modem is a USB modem, not a modem router, and does not have a firewall.

I used to have 330 when I was with Virgin, my former ISP, this high speed modem has always been a pleasure to use as it requires no setting up or configuration it is simply just plug and play.

2) F-Secure, as far as I am aware, as always been used primarily by large office establishments I have worked in, it has not until recently been seen as a product for home users. However, I see now that they have moved into the Small Office/Home Office (SoHo) market.

3) How using a static IP address to make the 330 usb modem/F-Secure combination work is a mystery because the modem does not require the installation of an IP address. I can only guess that there is more to configuring F-Secure's firewall than other SoHo firewalls, possibly betraying its "industrial strength/large organisation" roots.

UK Bob