System details - help us to help you

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Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.

So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:


1. OS version? (eg: Windows 98) XP Pro SP2
2. What firewalls you have? Win XP and router firewall3. How much ram? 768MB4. Hard Disk space available? 2GB5. Connection type? (eg: dialup, broadband, cable, etc.) Streamyx broadband
6. Modem & router brand name & model numbers? DI-5247. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? House8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. 4.12.6 and Java 1.5
9. Who is your ISP provider (Internet Service Provider)? Streamyx
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No12. Is this a your 1st try at LW or is this a new problem with an experienced user. No, had earlier versions.....had this upgrade a month ago and was fine
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes