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System details - help us to help you Please.

Cut n paste these Questions,put your answers in bold text Thank You.

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.
So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:

1. what OS version? (eg: Windows 98, XP,OSX, Vista)

windows xp home version

2. What firewalls you have ?

norton firewall, how do i check if there's any other? (none that i know of)


3. How much ram ?
my computer says, 2.79 GHZ and
1.00 GB of RAM
4. Hard Disk space available ?
CAP 144 GB and 128 free

5. Connection type (eg: dialup, broadband, cable, etc.) ?
cable

6. Modem & router brand name & model numbers ?
motorola sb5100

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.) ?
my house

8. What version,LimeWire & Java,Go to L/W's Help/About L/W, THIS show both LW & Java version.?

9. Who is your ISP provider (Internet Service Provider) ?
netscape

10. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ?
it says "your test worked '

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
no

12. Is this a your 1st try at LW or is this a new problem with an experienced user.?
new problem, experienced user (see my original post: i've successfully used LW on my previous computer)

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ?
can't see the interface since i now no longer have LW, it disappeared again

14. Have you given full permisions for LimeWire to pass through your Firewall ?
how do i do this? i don't think I'm having a firewall problem am i?
15. XP users, Please state XP firewall on or off.?
how do i know this?

These are all contained within the sticky Connection problems? Check here first!
but possibly some people are getting a bit confused or lost when we direct them to this sticky & ask them to provide their details.

This information can be vital
For instance, some ISPs are known for blocking p2p/throttling bandwidth,
some connection devices are known for being unreliable in certain situations.

So please, help us to help you & provide as much info as you can.
If you're new to LW or new to computers & aren't sure how to answer some questions,
or don't know what an ISP or router is - just say so. Nobody's going to yell at you:wink:
Even if you can't answer all the questions in one go...don't worry. Do the best you can & we'll take it from there.
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Peace.
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