1. what OS version (eg: Windows 98, XP,OSX, Vista) ? Vista
2. What firewalls you have ? windows and Norton
3. How much ram ? 2.00
4. Hard Disk space available ? 420GB Free (458GB Total)
5. Connection type (eg: dialup, broadband, cable, etc.) ? Cable
6.Modem what brand name & model numbers ? WebstarDPX2203C series
7.Router brand name & model numbers ? n/a
8. Where are you trying to connect from (house, apartment complex, school, student accommodation, work, etc.) ? House
9. What version,LimeWire & Java, are you using. Go to L/W's Help/About L/W, THIS show both LW & Java version.? Limewire4.13.8 Beta Java 1.5.0_03
10. Who is your ISP provider (Internet Service Provider) ? Roadrunner
11. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ? it works
12. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. no
13. Is this your 1st try at LW, or is this a new problem with an experienced user.? played with it a few times but far from experienced
14. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ? fixed that already
15. Have you given full permissions for LimeWire to pass through your Firewall ? yes
16. XP users, Please state XP firewall on or off.? n/a
17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ? n/a
If Windows Updates are not seen, Tick the box at top of page, (show updates)
18. Are you using Manual Port faward in LimeWire OR UPnP ?
You can check HERE, IN LimeWire Go, Tools/options/advanced/firewall Config
I don't know I tried to figure it out and lost my whole response letter to you so I didn't want to type it all again.....:> Thanks