1. OS version? windows xp
2. What firewalls you have? beside the windows firewalll that I turned off, i have at&t
3. How much ram? a lot ...i just reinstalled windows xp
4. Hard Disk space available? a lot ...i just reinstalled windows xp
5. Connection type? broadband (DSL)
6. Modem & router brand name & model numbers? Westell 6100
7. Where are you trying to connect from house
8. What version of LimeWire lw---4.13.3 java---1.6.0._03
9. Who is your ISP (Internet Service Provider)? Bellsouth
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? "your test worked" is displayed
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. no
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I've always been able to connect with Limewire
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? UPnp enabled....on limewire...it won't let me change it
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall at&t
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). usa