1. OS version? (eg: Windows 98) WINDOWS XP HOME
2. What firewalls you have? CA SECURITY CENTER
3. How much ram? 960MB
4. Hard Disk space available? 204GB
5. Connection type? (eg: dialup, broadband, cable, etc.) ROADRUNNER CABLE
6. Modem & router brand name & model numbers? TERAYON TJ715X
7. Where are you trying to connect from? APARTMENT COMPLEX
8. What version of LimeWire (LW) & Java do you have? LIMEWIRE 4.16.6 - JAVA 1.6.0_05
9. Who is your ISP (Internet Service Provider)? ROADRUNNER
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? IT WORKS
11. Are you sharing the connection with other computers or p2p sharing programs? NO
12. Is this a your 1st try at LW or is this a new problem with an experienced user? IT'S WORKED IN THE PAST, BUT THIS IS A NEW VERSION. AND I CLEANED OUT MY COMPUTER AND REINSTALLED ALL THE PROGRAMS
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? YES, BRICK WALL IN FRONT OF GLOBE
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? ??
15. What security programs are you using (antivirus etc)? CA SECURITY SUITE, NORTON ANTIVIRUS
16. What country are you living in? USA



Hey guys, any help would be great. I've been reading through these threads for hours and I can't seem to get this thing right. Tech support want to walk me through this?

Please and thank you.

All I can suggest is to see that the Firewall in your copy of CA Security Suite is set to allow LimeWire to have full access ("inward and outward") to the internet.

Try these instructions for configuring your CA security suite...
PortForward.com - Free Help Setting up Your Router or Firewall

If you are using the full suite including the anti-virus protection it is wise to disable your Norton as having 2 will more than likely clash and give you less protection to no protection at all....

Your modem/router may also have an inbuilt Nat firewall, but I couldn't find any info on it at the port forwarding site....

__________________


If you dont live for something...
You die for nothing...

In my CA Firewall, I can get to the add exceptions screen, but every program that I try to add on the exceptions list doesn't show up when it's done. I don't know if I've accidentally configured something in CA security suite that doesn't allow any exceptions or what. I can't find anything about it in the settings. any ideas?

Thanks.

Sort of missed that little detail of TWO antivirus running at the same time, eh Ace?

I've removed both antivirus programs and am only running the windows firewall with limewire set to allow. Still nothing. Any other thoughts?

I've been through these forums and I'm not getting anywhere. please help. I'm getting desperate (which is pathetic)!!!

I removed CA security suite and Limewire has 100% connection!! YEAH! now I'm on to other problems. I'm downloading at like 4kbps and it's KILLING ME!!!!!! off to another forum I guess, unless anyone has some quick fixes.... let me know.

Sorry biggmakk.
My Ace comment was not aimed at you.
It was at RobertR.

I'm sure you'll get the problem sorted here so don't run away too soon!
If your problems are maybe caused by your modem you will be able to get good help from the regulars here who know a lot about modem-router-firewall issues.

And please do not ever connect to the internet without a security program running.
Never.

should I download the CA security suite again? I'll give it a shot to see if limewire will still run with it.