1. OS version? (eg: Windows 98) WINDOWS XP HOME
2. What firewalls you have? CA SECURITY CENTER
3. How much ram? 960MB
4. Hard Disk space available? 204GB
5. Connection type? (eg: dialup, broadband, cable, etc.) ROADRUNNER CABLE
6. Modem & router brand name & model numbers? TERAYON TJ715X
7. Where are you trying to connect from? APARTMENT COMPLEX
8. What version of LimeWire (LW) & Java do you have? LIMEWIRE 4.16.6 - JAVA 1.6.0_05
9. Who is your ISP (Internet Service Provider)? ROADRUNNER
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? IT WORKS
11. Are you sharing the connection with other computers or p2p sharing programs? NO
12. Is this a your 1st try at LW or is this a new problem with an experienced user? IT'S WORKED IN THE PAST, BUT THIS IS A NEW VERSION. AND I CLEANED OUT MY COMPUTER AND REINSTALLED ALL THE PROGRAMS
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? YES, BRICK WALL IN FRONT OF GLOBE
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? ??
15. What security programs are you using (antivirus etc)? CA SECURITY SUITE, NORTON ANTIVIRUS
16. What country are you living in? USA



Hey guys, any help would be great. I've been reading through these threads for hours and I can't seem to get this thing right. Tech support want to walk me through this?

Please and thank you.