Perennial Problem

gunsmoke · #1 (**permalink**) June 22nd, 2008

Since installing limewirepro I feel like a fool for paying for pro.

When I had basic it always worked and I never had a problem. Now I can rarely get it to work. I get "starting connection" and it stays like that for hours, never actually connecting.

At first it just slowed down connecting and it got longer and longer everytime and now it NEVER connects. I've run through all the self-help, nothing works. I tried to get support by I get a meassage saying it doesn't recognize my email. I've had this email since before I ever heard of LIMEWIRE.

Can somebody guve me a clue as to how to get LIMEWIRE to work for me or how I can get some support?

Thanks in advance!

skyliner · #2 (**permalink**) June 22nd, 2008

Quote:

Originally Posted by gunsmoke

Since installing limewirepro I feel like a fool for paying for pro.

When I had basic it always worked and I never had a problem. Now I can rarely get it to work. I get "starting connection" and it stays like that for hours, never actually connecting.

At first it just slowed down connecting and it got longer and longer everytime and now it NEVER connects. I've run through all the self-help, nothing works. I tried to get support by I get a meassage saying it doesn't recognize my email. I've had this email since before I ever heard of LIMEWIRE.

Can somebody guve me a clue as to how to get LIMEWIRE to work for me or how I can get some support?

Thanks in advance!

In Limewire Links (below) click on (If LW will not connect) and go through these fixes -- if your problem still remains click on (system details) fill in and post back here

gunsmoke · #3 (**permalink**) June 22nd, 2008

1. OS version? (eg: Windows 98) If using Windows Vista, please tell us whether you have an Administrator user account.
VISTA HOME PREMIUM ADMINISTRATOR
2. What firewalls you have?
NONE
3. How much ram?
4 GB
4. Hard Disk space available?
910 GB
5. Connection type? (eg: dialup, broadband, cable, etc.)
ADSL
6. Modem & router brand name & model numbers?
NETOPIA
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
HOME
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
LIMEWIRE 4.12.6 PRO JAVA 1.6.0 OEM
9. Who is your ISP (Internet Service Provider)?
ATT
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
Your test worked!!
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
NO
12. Is this a your 1st try at LW or is this a new problem with an experienced user.
PERENNIAL PROBLEM COMES AND GOES HAS BEEN GETTING PROGRESSIVELY WORSE WILL NOT CONNECT NOW AT ALL
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image
NO
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall

PREVIOUSLY USED SYMANTIC, NONE NOW
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland).
USA

skyliner · #4 (**permalink**) June 23rd, 2008

Did you try all the fixes in (If LW will not connect) did you try changing the java version to Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11 -- also please confirm that you only have one version of java in your add/remove programs -- if you have done all of this please click on the link (below) (Fixes for LW when LW isn't operating as it should) and try these fixes.