starting connection, but never connects

[cbsincb]

Limewire has that set of bars in the lower left corner that tells you the status of your connection. It says "starting connection" and then either good, excellent, etc. Mine, however, always just says "starting connection" but never actually connects. I can sit there forever, but it stays like that. If i try to search, it tells me I can't because it is "currently connecting to the network." I upgraded to Limewire pro (the one that you pay for) because i thought that it would help the connection, and if it didn't then i thought that it would give some sort of support, like over the phone or through email, but i never found anything. If you can help me with my connection problem, then that would be great, otherwise, is there any number that i can call for help or any tech support that i can get to through email? thanks!