Can't Connect - System Details Included

[anlaw79]

Hello,

I am having trouble connecting to Limewire and am hoping you can help me. I have tried all of the suggestions in the Limewire 5 won't connect thread so I'm posting my system details for further assistance.

Also, I recently had trouble loading Limewire as well and had to uninstall and reinstall both Limewire and Java.

Thanks for all of your help!!


1. OS version? (eg: Windows 98) If using Windows Vista, please tell us whether you have an Administrator user account.
Windows XP

2. What firewalls you have?
Windows Security and Avast antivirus

3. How much ram?
512 MB

4. Hard Disk space available?
18.1 GB

5. Connection type? (eg: dialup, broadband, cable, etc.)
Cable

6. Modem & router brand name & model numbers? (eg: Linksys WRT54Gv4)
Arris TM402P/110

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
Connecting from apartment

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help bar > About LW...) Will show both LW & Java version. _ Click to see Sample image
*It's very important that you tell us whether you're using LW 5*
Limewire Pro 5.1.2 and JAVA 1.6.0_13

9. Who is your ISP (Internet Service Provider)?
Comcast

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
It says - your test worked!!

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
No

12. Is this a your 1st try at LW or is this a new problem with an experienced user.
1st try at Limewire

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image
If you're using LW5, there's no firewall icon. In LW go tools > advanced tools...there you'll see whether you're behind a firewall or not.
Click on thumbnail to enlarge the image.
It says that I am behind a firewall

14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?
Not port forwarding; modem directly connected to computer

15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall
Avast antivirus and Windows security

16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland).
United States

17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc?
Yes, recently had to uninstall and reinstall both java and limewire with the offline versions because Limewire wouldn't load all of a sudden one day. Also had to go through and delete preferences folder. And when troubleshooting for the Limewire connection problems, went through and unchecked ultrapeer capabilities to follow trouble shooting steps.