Help!! Can't Connect to LW5

[Mary Ann]

System details:


1. OS version? Win Xp service pk2 Administrator account
2. What firewalls you have? Verizon Internet Security Suite
3. How much ram? 1 GB
4. Hard Disk space available? 80 GB
5. Connection type? DSL
6. Modem & router brand name & model numbers? Westell Versalink model 327W
7. Where are you trying to connect from- house
8. What version of LimeWire (LW) & Java do you have? LW 5.4.6 Java 1.6.0._17
9. Who is your ISP (Internet Service Provider)? Verizon
10. Do this simple test for us. Using your browser go here: Get diagnose connection problem
11. Are you sharing the connection with other computers or p2p sharing programs? Have home networking no other p2p sharing
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I had it before don’t know why I have a problem now, computer crashed since reformatting haven’t been able to get it
13.LW5, there's no firewall icon Nothing there
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? yes
15. What security programs are you using (antivirus etc)? Verizon Internet Security Suite exception allowed for LW also turn off windows firewall and also tried it with windows allowing it
16. What country are you living in? USA
17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? I updated LW an Java, No other known changes

[Lord of the Rings]

Originally Posted by Mary Ann

System details:
6. Modem & router brand name & model numbers? Westell Versalink model 327W
8. What version of LimeWire (LW) & Java do you have? LW 5.4.6 Java 1.6.0._17
9. Who is your ISP (Internet Service Provider)? Verizon
10. Do this simple test for us. Using your browser go here: Get diagnose connection problem
11. Are you sharing the connection with other computers or p2p sharing programs? Have home networking no other p2p sharing
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I had it before don’t know why I have a problem now, computer crashed since reformatting haven’t been able to get it
13.LW5, there's no firewall icon Nothing there
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? yes
15. What security programs are you using (antivirus etc)? Verizon Internet Security Suite exception allowed for LW also turn off windows firewall and also tried it with windows allowing it

10. Something is blocking port 6346. If even your internet browser cannot reach this page it means port(s) are being blocked. This is a big issue because it suggests some ports are being blocked for connecting.
15. Re-check your settings with Verizon Internet security suite. Some ISP's security software includes utilities that are anti-p2p file sharing & will block them.
14. Re-check your UPnP abilities. After the crash, some settings may have gone AWOL lol ie: check both your computer & router settings to be sure UPnP is set to run. I owned a Westell router once, but it did not have UPnP abilities. I have read where some Westell devices do not have reliable UPnP abilities, perhaps depending on firmware or model I don't know. My model of Westell did not cope well with high traffic & high numbers of connections at once & would sometimes disconnect from the internet altogether.

Something to try: Try deleting your LW Preferences folder whilst LW is closed; instructions here: Point #3 in Fixes for Limewire (sample image included at bottom of page.) BUT .. make sure you make a backup of your Downloads file from the preferences folder, it might be called Downloads.dat. ie: Post 5 has instructions on deleting the preferences folder & post 6 instructions on how to back-up the downloads.dat file.

Actually for time being, just make a backup of your downloads file (downloads.dat). Do not re-add it back to the preferences folder yet .. until you get connected ok. This will prevent all these incomplete files attempting to connect at same time LW is attempting to. (The downloads.dat file can be re-added back at a later time after the connection issue is fixed.) In a way this is similar to Purging incomplete files, however without actually removing/deleting them.

[Lord of the Rings]

I've reviewed this thread. Actually Westell devices are not that reliable run in UPnP mode from experience on these forums. I'd recommend port forwarding the router.

Instructions (this must be done in this order):

1. Set up a Static ip address for Windows XP

2. Port Forwarding Limewire on the Westell D90-327W15-06. When you port forward, choose both TCP & UDP. Preferential to do a separate port forward rule for each of UDP & TCP, using the same port.
Note: The instructions for LW on that page refer to LW 4. For LW 5, see sample image here Manual port forward instructions & sample image
Which port to use? I'd recommend choosing a port number between 49152 - 65535. Whichever one you choose should be the one you port forward & put into the connection & listening settings within LW.