1. OS version? (eg: Windows 98) If using Windows Vista, please tell us whether you have an Administrator user account.windows vista.i am the sole user
2. What firewalls you have?windows and norton that im aware of
3. How much ram?894 mb
4. Hard Disk space available?local-182 gb free of 222 gb ?is this what you need?if not where would i find it?
5. Connection type? (eg: dialup, broadband, cable, etc.)broadbandthrough comcast
6. Modem & router brand name & model numbers?agere systems pci-sv92pp soft modem

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?house
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.4.16.6,java 6.0.50.13

9. Who is your ISP (Internet Service Provider)?comcast
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.no
12. Is this a your 1st try at LW or is this a new problem with an experienced user.new problem
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?i have know idea.how would i find that
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall norton
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland).usa

if i can help find any other info, i will gladly do so.i would like to help myself but honestly, im at a loss