So there I was - I'd handed over the cash for Limeware PRO, feeling sure the extra service support was just what I needed. Yep, it was - but although I managed to download I couldn't play any music. I saw the Firewall sign was there so disabled my McAfee firewall. Still no good - the firewall sign remained.

OK, so let's head for plan B - uninstall everything Limeware and then turn off to then redownload. Did all that, then found that I had to put in again my email address. No good, never heard of me... 'Who are you?? Try another email address!' Fine, but I don't have one.

And yet, oddly enough I had at least 3 emails concerned with my recent and now, it seems, useless, purchase. Still, it passses an hour or two, I suppose...

Good luck everyone - I'm sure a fair few of you will need it!

And any advice from the Tech Support people (who I emailed - still no response) will be most welcome

For starters, none of the helpers here work for LW. We're volunteers who help out in our spare time... so you won't get a reply from LW's tech support here

When did you download Pro & did you download from Lime Wire » Download LimeWire

Do you have your CC statement for that time? Who appears as the vendor for your Pro payment? If you don't have your CC statement, did you get a receipt after buying Pro? If so, who is the receipt from?

After you buy Pro from the official site, you should recieve an email from LW with a link to your Pro personal download page. Do you have that email?
If you paid the official site for Pro, I don't know why you would get at least 3 emails about your purchase. Check your emails & tell us who those emails were sent by.

Where did you send your tech support email (which address)?

Which Pro did you buy (6 months worth of free updates & support for $21.95, 12 months of free updates & support for $34.95 or the one-off payment of $13.95 which has no free updates & no support)??