PickaxeFairy

I used to be a Virgin customer, back in the dim and distant past, and I do not like them because of the following:

a) They are very anti-P2P and has lead an anti-P2P campaign in the UK.

b) They have said they will introduce "Deep Packet Inspection" meaning that they will be monitoring what their customers are uploading and downloading.

c) They treat their customers like British Telecom does, i.e. as if they are doing you a favour rather than a paying customer who is using hard earned money to pay for a service.

And, as you have found out, whenever Virgin has a change in policy they don't tell you.

Needless to say, I will never ever go back to being a Virgin customer.


UK Bob

Bob - What you say regarding Virgin Media - I can't disagree with....

In relation to the 'Deep Packet Inspection' thing though - the way things are going, how long's it going to be before all ISPs follow suit....

Obviously, none of us is 'immune' from getting 'caught'....
We can all 'help' ourselves though by being a bit sensible and not going overboard when it comes to how much we download/upload....

At the end of the day, what I want from an ISP is....

- The speed I'm paying for
- A monthly charge that I'm happy with
- Helpful, friendly customer service

So far anyway, from my own experience, I can't actually fault Virgin about any of the above....