PickaxeFairy

You said:Well, certainly not the lady that I work with because she told me last week that she has got her Internet broadband connection working, with no help from the tech guys.

She told me that she got so fed up with not getting what she was paying for that she tried (one more time) to establish the connection herself.

From what she described, she was able to call up a configuration screen (one of two or three) that had opened and immediately closed on previous occasions, this time she was able to keep it open and fill in the info this screen was asking for. After some more fiddling around (and some praying) she managed to obtain and maintain a wireless connection to her modem from her main (Dell) PC.

Suffice to say, she is extremely happy with her accomplishment especially as she has had no help whatsoever.

I also believe that since she was able to connect her Blackberry to her modem this gave her the confidence to try connecting the PC herself.

All's well that ends well.


UK Bob

PS. Her son's laptop is now also connected.

Glad to hear all the problems have been sorted Bob.

Just thought I'd bring to light BT's latest 'offering' to my friend's mother....
You've never heard anything like it!!

She's just moved house; ideally wanted Virgin Media, as she's always been with them and basically had no problems with them....
However, Virgin Media have told her they don't 'reach' to her area. Okay, it's pretty rural where she lives - but for goodness sake - it's 2010!!
SO - she rings up BT, arranges for them to come round and install a 50MB connection.....

FOUR separate appointments she's arranged!!
Every time, she's rung them on the day to confirm and everything's been sweet. They've just never bothered turning up!
As you can imagine by this point, she's at the end of her rope and tearing her hair out....

The last communication she had with them was when they said....
"Have you considered bookmarking the sites you want to download from, so that when your connection is finally established, you'll remember what it is that you want....?"
They've also 'suggested' that a friend downloads what she wants and then 'keeps' it for her until she's got her own connection....

WTF??

Obviously, she's put in *several* complaints - but they 'claim' to have no record of any communication with her.....

It's all kicking off between them and my friend's mum as we speak....

Certainly not something you would expect from a company with a name as well known and respected as BT....

PF

You asked: BT has always treated it's customers like rubbish, especially when they know you have no other choice than to use their services.

I have used BT in the past and I have found them overbearing and arrogant, I will never ever be a BT customer again.


UK Bob