Hi, I'm new to this thread. I had the same problem as sheagy. I can see all hidden files and folders but when I go into all users (or even each individual user) I cannot find the drm folder. I have been stuck on "finalizing" after everytime I try to download it. I have uninstalled and reinstalled the program multiple times and have even added a drmbackup folder, all to no avail.

Can someone help me please?