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Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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  #11 (permalink)  
Old September 16th, 2004
Join Date: September 14th, 2004
Posts: 9
ajjones05 is flying high
Default Oh I see

Oh I'm sorry, I guess I did get Pro if I spent money, I didn't realize there was a free one. Still it won't recognize my email address. Thanks for your patience you guys.
  #12 (permalink)  
Old September 16th, 2004
Join Date: September 14th, 2004
Posts: 9
ajjones05 is flying high

that "fill out this form" link does not work either.
  #13 (permalink)  
Old September 16th, 2004
Lord of the Rings's Avatar
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 779
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation

How long ago did you purchase LW Pro? Pro offers you free support & updates for 6 mths. You can still use it after that, but you won't get tech support or updates.
  #14 (permalink)  
Old September 17th, 2004
verdyp's Avatar
LimeWire is International
Join Date: January 13th, 2002
Location: Nantes, FR; Rennes, FR
Posts: 306
verdyp is flying high
Default Re: I'm In Serious Trouble. Please Help

Originally posted by ajjones05
I recently purchased limewire for my mac osx. Once downloaded, I could not for the life of me get connected. I tried one of the tips stated in these forums to delete all system preferences from my computer and re-instal. However, I must have deleted the wrong file because Limewire now ceases to exist on my computer. How can I get this back? Did I just lose $20? Since it looked as if I was not going to connect, is it possible to get my money back? Please help me. Thank you very much.
Write to the Limewire support with the email address you registered. You'll get back the URL to your private download page needed for reloading the software or for free upgrades.
Note that LimeWire Basic remains a free fully functional application. Your $20 payment is not lost as it really helps LimeWire to maintain the software.

There are a few benefits for LimeWire Pro users with a few performance settings, and the absence of the "upgrade to Pro" dialog at startup, or the absence of the "LimeShop" pane (that is just showing a static HTML page that you are not required to visit; since long now, there's no bundled LimeShop background application, and the LimeShop pane itself contains no active component: it just proposes you to help LimeWire by visiting partner sites through cobranded linked that allows LimeWire to get a few cents of sales commision for the shopping performed via these links; this does not change the price of products bought on the partner sites); both versions do not contain any spyware.

Partner sites listed in the LimeShop page are out of LimeWire control: they may or may not set cookies under their own terms of service. Anyway, you would get the same cookies if you go to these web sites directly from your browser or by following a link in Google, i.e. without using the links provided in the LimeShop page. If users think that one of the partner sites do not respect their terms of service or are doing more than just setting a cookie (that is easy to delete) when you visit them, inform LimeWire and explain the issue. There are tons of other sites with which LimeWire could get a few sales commisions for online shopping performed there.

LimeWire LLC may correct me here, but I'm quite sure that LimeWire does not know who use these sites, how much you buy on these sites and what products you're interested in, and no user identity is collected by LimeWire. The effective terms of service are shown on the online LimeWire privacy page.

If you are still not convinced, you may look at the HTML source of the LimeShop page (right-click on this page, then "View source" menu item): this is pure static HTML code, with no active components, simply shown in a very Basic Internet Explorer HTML component (so the security and privacy settings you have configured in the IE options or with external tools do apply to this page).
LimeWire is international. Help translate LimeWire to your own language.

Last edited by verdyp; September 17th, 2004 at 04:22 AM.

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