Insightbb Users

[fatbeard1]

Not sure why that happened.

Thanks for the Info anyway, Any other Insight users having the same problems in the NKY Area?

[fatbeard1]

Here is my latest E Mail I will post the reply.



I just connected to limewire on each of my computers using dialup modem and
AOL. Limewire worked perfect on each. When i switched back to Insight it
would not work at all on any computers. The downloads that I started while
on AOL Dialup stopped responding and could not be reusmed on Insight. I have
also tried removing the router from the equation with no luck..

I am 100 % it is not my settings, my router, my computer, or my firewalls.
What else could it be besides something on Insights end. Maybe you are not
blocking the ports but you have made a change that is affecting the P2P
software. Is that a safe assumption? I asked you before if insight began
using Sandvine to filter P2P and if that would make the difference and you
did not answer.

My question is did Insight make a change in the recent past that would
affect my P2P and others in this area?

Josh

[fatbeard1]

I have been unable to use Limewire or bearshare for the past month or so. I have tried everything with no luck.

The only thing that worked was when i used AOL Dialup access then Limewire worked perfect on all my computers. But as soon as I switched back to Insightbb the results were nill even the downloads I started with AOL quit responding and could not be resumed. I have been in contact with Insightbb and have tried all of their fixes and listened to them say again and again that they do not block P2P programs. I am going to enclose my talks with them so you can see all that i have gone through.
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I am almost certain that users on Insightbb cannot access peer to peer networks such as Gnutella any more. Every one that i know who uses Insight in the area has lost access to peer to peer programs.



Is insight blocking access to p2p programs such as limewire, kazaa, and bearshare?



I have talked to customer support and he was convinced it was my router. I removed the router and still had the same results for all of the mentioned programs. I was able to access the networks without fail for the past four years, and now since sometime around the new year I am unable to access any.



I am not the only user who is unhappy with this and I will end up canceling my entire account with insight if I find out that this is true. I will also reccomend that the many other users I know switch BB companies as well.



Something called sandvine maybe??





Unhappy Customer,

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Referred to tier two support. they were worthless.

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Josh--

Thanks for your reply. I apologize for the less than satisfactory response
from your call to the Tier 2 group.

My experience with p2p applications is limited, and that is why I had tried
to refer this to someone who might be able to help you more.

Everyone I checked with here reiterated that Insight does not block p2p
traffic. There are procedures in place to try to route traffic most
effectively--it was explained to me that the system will look for hosts on
our own network first for your file requests, but if that item is not found,
it will then allow the search to continue for hosts outside the Insight BB
network. The system should not block anything, all other things being
equal.

I'm sorry I can't help you more with this issue. I would be more than happy
to try to help with anything else that I can.

Thanks,
John Bedinghaus
Insight Support/Northern Kentucky
859.431.0300 x456
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There are procedures in place to try to route traffic most
effectively--it was explained to me that the system will look for hosts on
our own network first for your file requests, but if that item is not found,
it will then allow the search to continue for hosts outside the Insight BB
network.

-----------------------------------------------------------------------------------

Josh--

We are still trying to determine what may be causing possible problems with
your P2P traffic.

Specifically, what applications are you using? Do you know the ISPs of the
hosts that you're experiencing difficulty with?

Can you give me a description or summary of the actual incidents? What type
of error messages are generated?

I will continue to look into this for you.

Thanks,
John Bedinghaus
Insight Support/Northern Kentucky
859.431.0300 x456
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Josh--
>
> Thanks for your reply. When you say all your friends, how many users are
we
> talking about? I have read the discussion threads you've forwarded, but I
> have also spoken with other Insight subscribers who are using Limewire,
and
> they are not having these problems (I know it's not a very scientific
poll,
> but it's all I have for now...)
>
> The users I have talked to so far who are experiencing difficulties are
> using Windows XP. Again, not the most scientific, but... Some have
routers,
> some do not.
>
> I will continue to look at this. There certainly is an issue for you and
> your friends, but it is not an across-the-board blocking of p2p.
>
> Thanks for your patience and help in trying to resolve this.
>
> Thanks,
> John Bedinghaus
> Insight Support/Northern Kentucky
> 859.431.0300 x456
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Josh--

After reviewing the information provided by customers, the only common
factor seems to be Windows XP, and the updates after Limewire was installed.
Our techs took an XP machine, installed all the updates, and then installed
Limewire, and they were able to use the app without any problems. Other
customers report installing Bearshare after the latest Windows updates,
without problems.



Could you try to uninstall and reinstall Limewire, and let us know the
results? Thanks for your patience and cooperation.


Thanks,
John Bedinghaus
Insight Support/Northern Kentucky
859.431.0300 x456
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Josh--

Here is what another customer reported to me:

I download BearShare P2p software which also uses Port 6346 and everything
is working fine. When I originally launched it windows XP asked if I wanted
to unblock it as it was behind a firewall. I said yes and it has worked
fine.

I don't believe that the port is the problem or beawrshare would not have
worked. I believe its a firewall issue. I have modified the firewall with
a manual configuration by adding port addresses for the TCP and UDP radio
buttons. I have tried various ports (6300, 6344, 6347, 6348,6350) but none
seem to work. I don't really know much about port ranges and what might or
might not work.

With all said and done, it seems to be a compatibility issue with LimeWire
and Windows XP.

I don't believe it is the ISP but I could be wrong.

Again, with BearShare I am getting downloads through port 6346.

I am open for suggestions.

Our network staff had this information:

XP firewall only allows x number of tcp/UDP connections, for instance if he
is browsing, has a mail application open, a chat client, etc and tries to
connect to limewire, the firewall will keep him from it. We do not block
p2p.

Thanks,
John Bedinghaus
Insight Support/Northern Kentucky
859.431.0300 x456
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Josh--

Thanks for your feedback. This is a tricky thing to figure out. There are
Insight customers using other operating systems that are not having this
problem. There are folks using different p2p apps that are not having this
problem either, so I believe the network staff when they say 6346 is not
being blocked--it can't be if most folks aren't having problems.

The updates to SP2 seem to be the common thread. From the forums, it
appears that this is happening to different ISPs around the country. I will
continue to work on this, but it has to be something else.

Thanks,
John Bedinghaus
Insight Support/Northern Kentucky
859.431.0300 x456
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Anyone read all that????

[fabion]

I read all that. Sounds like it may be a WindowsXP issue. I have read through the threads here, and am almost positive that they limit u/l as most ASDLs do.

Just out of curiousity have you ever tried rolloing back to sp1, to see if you have the same difficulties. Have you also tried contacting MS support about this issue (I would enclose the correspondence you have posted here).

I would also forward any correspondence from MS to insight.

Unfortunately I'm not of much assistance in this matter, as I have DSL connection with no restrictions on p2p applications.

You should read this link and links within to get a better idea of what's going on with insight BB: http://www.gnutellaforums.com/showth...hlight=insight

[Lord of the Rings]

Why would insight tell you that they are secretly suppressing your service? It wouldn't look good for them. But check out their own forum in the link Fabion gave you. Sandevine filter is well known to be used by some isp's. Isp's do it b/c p2p uses up a lot of bandwidth. It may stress their service.

Please read the forum rules in regards to double-posting: http://www.gnutellaforums.com/announ...?s=&forumid=29
This topic is not specifically a windows problem. We'll see it if you post in the right section.

[stutt_music]

im in N.Ky and I can't connect to LimeWire either... Stuck in Enabling Open Information Sharing hell.....

[Lord of the Rings]

No guarantees but try the suggestion in the Sticky in the connection section about isp's blocking. It's called "Important!!!... "

[fatbeard1]

I have tried everything.


The only solution I have come up with is swithcing to Zoom Town.


Insight Sucks.


Zoom Town is cheaper and has a good deal if you bundle it with your home phone..

[Lord of the Rings]

Glad to hear you sorted your issues out fatbeard1! Yeah I investigated my isp BEFORE signing up with them. I wanted to be sure!

Perhaps if enough insight customers move away they might eventually get the point when they check their quartely/annual financial reports & analysis.

[fatbeard1]

The sad part is I was happy with them for years, I was a customer when it was insight @ Home. I did not experience any problems until Early January with the P2P stuff.

Then the way they they treat you when you have a problem is like "Its your problem" "Its your router" "Its Spyware" That really ****** me off.

I have got Limewire to work using zoomtown and AOL dialup but when i switch back to Insight it doesn't work.

But of course its something I did right????