I cannot connect and I was charged twice the amount

this is the first time we purchase limewire. I looked at my bank statement and it looks like I was charged at twice the price. I need a representative to call me so that I can get this straightend out.

Worst of all, I cannot get it to work. Please call me at **Forum Rules (click here) **. I need help in walking me through this so that I can get it working.

This is not the LW site, this is a forum. All transaction enquiries for pro users should be directed to customer support/sales.

[Lord of the Rings]

Are you sure you bought your LW at the official LW site: http://www.limewire.com/english/content/download.shtml

Did you configure your firewall so it allows LW full access (advisable not to have 2 active firewalls b/c they can interfere with each other); Firewall configuration instructions (click on link)

Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?

Can you give us a total desciption of your set up:
1. OS version? (eg: Windows 98)
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (home, school, work, etc.)?
8. What version of Limewire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your isp provider?

O.K. i posted this in another forum but I got billed twice as well. I am able to connect but I cant log on to limepro help for somereason. It is telling me that my email address is not a valid email address. I have tried both my email addresses and it tells me the same thing. Can someone please tell me what to do so I can reimbursed. This is getting a little frustrating . I would like to continue to use limewire but not if I cannot get someone to help me with this issue.